Jennifer Randall
Gray,GA
Summary
Experienced with coordinating office operations, ensuring efficiency and compliance with company policies. Utilizes strong organizational skills and effective communication to manage administrative tasks and support team productivity. Knowledge of implementing best practices to enhance workflow and operational efficiency. A highly motivated self-starter who combines energy and enthusiasm with strong work ethics. An excellent communicator that enjoys dealing with a variety of people and challenges.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Office Manager
Outlook Builders LLC
04.2021 - Current
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Updated reports, managed accounts, and generated reports for company database.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Assisted executive management with special projects as needed to support overall business objectives.
- Created new employee handbook, IT policies and disaster recovery procedures.
Physician Service Specialist
Georgia Physicians For Accountable Care
01.2017 - 04.2021
- Assisted members of ACO-Accountable Care Organization to ensure high quality care to the Practices Patients
- Integrated patients' files with robust electronic health record system.
- Educated patients on preventative measures, contributing to a decrease in hospital readmissions.
- Trained Physicians and staff on our Medicare shared savings and UHC shared savings program and Quality measures required by CMS
- Assisted IT, vendor and Practice with installation of VPN via Amazon work space later to be transferred to our in house cloud based server, for CCM-Chronic Care Management Program
- Provided services for Practices such as billing and training for our Chronic Care Management Program-CCM, MIPS/MACRA training and education
- In house basic IT assistance ICD 10 training for Practices
- Patient Portal training for all users
- Remained updated on latest medical advancements through continuous professional development courses and conferences.
- eCW training provided
- Worked in multiple EMR's for our CCM program and trained/managed new employees
- Developed strong rapport with colleagues and staff members, promoting teamwork within the workplace environment.
- Implemented evidence-based practices into daily work routine, enhancing overall effectiveness of clinical decision-making and patient outcomes.
CGHE Facilitator
Central Georgia Health Network
01.2013 - 12.2017
- Worked closely with Physicians and Office staff ensuring all Providers met the requirements of Clinical Integration
- Implementation of EMRs, and also worked with all staff to ensure proper training once EMR was implemented
- Led virtual training sessions using web-based platforms while maintaining high levels of participant interaction and engagement throughout the event duration.
- Managed the End User Agreements between vendors and Practice
- Worked with IT, vendor and Practice to ensure the proper network specifications were met
- Trained Providers and office staff in eClinicalWorks EMR
- Organized Updated and maintained over 50,000 patient records via the Health Exchange
- ICD 9 to 10 mapping and conversion training
- Patient Portal conversion and training
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
Education
No Degree - BUSINESS MANAGEMENT
Georgia Military College
Macon, GA01-1998
High School Diploma -
Jones County High School
Gray06-1996
Skills
- Problem Solving
- Microsoft PowerPoint
- Microsoft Excel
- Budgeting and finance
- Office management software
- Electronic medical records (EMR) systems
- Train staff
- Business recordkeeping
- Business operations management
- Quickbooks
- Bookkeeping
- Vendor relationships
- Task Delegation
- Training and coaching
- Credit and collections
Certification
Six Sigma Green Belt
Timeline
Administrative Office Manager
Outlook Builders LLC
04.2021 - Current
Physician Service Specialist
Georgia Physicians For Accountable Care
01.2017 - 04.2021
CGHE Facilitator
Central Georgia Health Network
01.2013 - 12.2017
Six Sigma Green Belt
No Degree - BUSINESS MANAGEMENT
Georgia Military College
High School Diploma -
Jones County High School
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