Experienced with coordinating office operations, ensuring efficiency and compliance with company policies. Utilizes strong organizational skills and effective communication to manage administrative tasks and support team productivity. Knowledge of implementing best practices to enhance workflow and operational efficiency. A highly motivated self-starter who combines energy and enthusiasm with strong work ethics. An excellent communicator that enjoys dealing with a variety of people and challenges.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Office Manager
Outlook Builders LLC
04.2021 - Current
Created a welcoming office environment by maintaining clean, organized spaces for staff use.
Updated reports, managed accounts, and generated reports for company database.
Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
Assisted executive management with special projects as needed to support overall business objectives.
Created new employee handbook, IT policies and disaster recovery procedures.
Physician Service Specialist
Georgia Physicians For Accountable Care
01.2017 - 04.2021
Assisted members of ACO-Accountable Care Organization to ensure high quality care to the Practices Patients
Integrated patients' files with robust electronic health record system.
Educated patients on preventative measures, contributing to a decrease in hospital readmissions.
Trained Physicians and staff on our Medicare shared savings and UHC shared savings program and Quality measures required by CMS
Assisted IT, vendor and Practice with installation of VPN via Amazon work space later to be transferred to our in house cloud based server, for CCM-Chronic Care Management Program
Provided services for Practices such as billing and training for our Chronic Care Management Program-CCM, MIPS/MACRA training and education
In house basic IT assistance ICD 10 training for Practices
Patient Portal training for all users
Remained updated on latest medical advancements through continuous professional development courses and conferences.
eCW training provided
Worked in multiple EMR's for our CCM program and trained/managed new employees
Developed strong rapport with colleagues and staff members, promoting teamwork within the workplace environment.
Implemented evidence-based practices into daily work routine, enhancing overall effectiveness of clinical decision-making and patient outcomes.
CGHE Facilitator
Central Georgia Health Network
01.2013 - 12.2017
Worked closely with Physicians and Office staff ensuring all Providers met the requirements of Clinical Integration
Implementation of EMRs, and also worked with all staff to ensure proper training once EMR was implemented
Led virtual training sessions using web-based platforms while maintaining high levels of participant interaction and engagement throughout the event duration.
Managed the End User Agreements between vendors and Practice
Worked with IT, vendor and Practice to ensure the proper network specifications were met
Trained Providers and office staff in eClinicalWorks EMR
Organized Updated and maintained over 50,000 patient records via the Health Exchange
ICD 9 to 10 mapping and conversion training
Patient Portal conversion and training
Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
Increased participant engagement by incorporating interactive activities and group discussions into sessions.
Education
No Degree - BUSINESS MANAGEMENT
Georgia Military College
Macon, GA
01-1998
High School Diploma -
Jones County High School
Gray
06-1996
Skills
Problem Solving
Microsoft PowerPoint
Microsoft Excel
Budgeting and finance
Office management software
Electronic medical records (EMR) systems
Train staff
Business recordkeeping
Business operations management
Quickbooks
Bookkeeping
Vendor relationships
Task Delegation
Training and coaching
Credit and collections
Certification
Six Sigma Green Belt
Timeline
Administrative Office Manager
Outlook Builders LLC
04.2021 - Current
Physician Service Specialist
Georgia Physicians For Accountable Care
01.2017 - 04.2021
CGHE Facilitator
Central Georgia Health Network
01.2013 - 12.2017
Six Sigma Green Belt
No Degree - BUSINESS MANAGEMENT
Georgia Military College
High School Diploma -
Jones County High School
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