JENNIFER RANGEL

Specialize in custom cakes, cupcakes, baked goods and desserts for all occasions and events.

Developed recipes by applying understanding of market demand and baking trends.

Oversee all customer service inquiries, cake orders and deliveries, business finances, and meeting health department standards.

Provide excellent customer service to students, staff, and faculty.

Uphold integrity and maintain electronic academic records for active and inactive students in accordance with state and federal guidelines.

Recommend changes and implement updates to University catalog in accordance with newly adopted policies and procedures.

Provide hands-on training and coaching for staff on office policies, procedures, and regulations.

Facilitate meetings to identify pain points on business operations and provide actionable solutions to counterparts and management.

Ensured compliance in regard to college catalog, corporate policies and procedures, WASC accreditation, Family Educational Rights and Privacy Act, and federal/state regulations.

Supervised campus audits such as continuing student academic audits, satisfactory academic progress audits, internal and external VA audits.

Performed faculty observations to enhance faculty development.

Managed and supervised Assistant Registrar, Academic Advisor, and Academic/Registrar student workers.

Trained Academic Directors, faculty, and staff on various Academic functions.

Identified operational and performance issues and worked with management to resolve concerns.

Facilitated new student orientation and directed leadership workshops for student mentor program.

Increased retention by providing student services such as academic advising, registration assistance, and performing degree audits.

Counseled students in career planning, job placement, and academic goals.

Oversaw student body account receivables and saved institution lost revenue by arranging student payment plans.

Managed assigned accounts which included customer service calls, account adjustments, settlements, write-offs, and payment plans.

Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.