Jennifer Rappuhn
Grand Blanc ,MI
Summary
Dynamic leader with a proven track record at Centerwell Home Health, adept in operations management and fostering customer relationships. Excelled in enhancing patient care, and achieving high client satisfaction through strategic decision-making and effective communication. Skilled in Outlook, Excel, Word, and HCHB, with a strong work ethic and attention to detail.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Branch Director
Centerwell Home Health
08.2021 - Current
- Conducted audit inspections and independent checks to verify parts and materials.
- Managed branch budget effectively, ensuring optimal resource allocation and cost control measures were in place.
- Established efficient communication channels between departments to facilitate smooth functioning of daily operations.
- Oversaw risk management initiatives for the branch to minimize losses and maintain compliance with regulatory standards.
- Adapted swiftly to changing market conditions by revising sales strategies accordingly while maintaining focus on achieving organizational goals.
- Cultivated a positive work environment that fostered collaboration, teamwork, and high employee morale.
- Achieved consistent growth in revenue generation by developing new business relationships and nurturing existing partnerships.
- Led a team of professionals to deliver exceptional customer service, resulting in increased client satisfaction scores.
- Generated financial and operational reports to assist management with business strategy.
- Analyzed business processes to identify cost savings and operational efficiencies.
Home Health Clinical Manager
Centerwell Home Health
12.2017 - 08.2021
- Improved patient outcomes by developing and implementing comprehensive care plans tailored to individual needs.
- Addressed patient concerns promptly, resolving issues efficiently while maintaining high levels of customer satisfaction.
- Optimized resource allocation by regularly reviewing staffing levels and making adjustments as needed to maintain adequate coverage.
- Developed a robust referral network by establishing and maintaining relationships with key community partners, resulting in increased patient referrals.
- Provided ongoing staff education and training on relevant clinical topics, promoting professional growth and competence.
- Implemented quality improvement initiatives to optimize patient care delivery, resulting in increased patient satisfaction ratings.
- Ensured compliance with federal and state regulations through regular audits of clinical practices and documentation.
Transitions of Care Coach
Molina Health Care
01.2017 - 12.2017
- Utilized positive communication to encourage team and promote integrity and respect.
- Developed strong relationships with Hospital affiliated to encourage support and involvement of Molina insured patients
- Acted as Molina's "embedded" Hurley Hospital nurse speaking with MCR/MCD members planning and executing safe discharges to home with monitoring for next 30 days post DC
Directo of Clinical Services
Compassus Homecare, Hospice And Palliative Care
06.2015 - 12.2016
- Championed best practice sharing among departments, resulting in more consistent execution of patient care processes and improved outcomes.
- Improved interdisciplinary collaboration, fostering strong working relationships among medical professionals for optimal patient outcomes.
- Reduced hospital readmission rates with the development of comprehensive discharge planning processes.
- Fostered an inclusive work environment that valued diversity, leading to increased employee satisfaction and engagement levels.
- worked along with hospice services and aligned smooth transitions of care for members
- formerly known and Hospice and Home advantage and successfully and smoothly closed down homecare division once compassus transitioned to only hospice post purchase of company
Education
Bachelor of Science - Nursing
University of Pheonix
Online , Pheonix Az 08.2005
Skills
- Customer Support
- Operations Management
- Excellent work ethic
- Customer Service
- Excellent time management skills
- Attention to Detail
- Verbal/written communication
- Customer Relationships
Certification
CPR
Timeline
Branch Director
Centerwell Home Health
08.2021 - Current
Home Health Clinical Manager
Centerwell Home Health
12.2017 - 08.2021
Transitions of Care Coach
Molina Health Care
01.2017 - 12.2017
Directo of Clinical Services
Compassus Homecare, Hospice And Palliative Care
06.2015 - 12.2016
Bachelor of Science - Nursing
University of Pheonix