Jennifer Rauh
Swansea,IL
Summary
Experienced Cage & Credit Manager with a strong background in cash control, regulatory compliance, and accurate financial records. Known for leading teams, resolving guest issues, and maintaining strict gaming and accounting standards.
Overview
25
25
years of professional experience
Work History
Cage & Credit Manager
Boyd Gaming
St Charles, MO
03.2023 - Current
- Established credit limits and marker authorizations for casino guests.
- Reviewed Boyd Gaming patron credit applications and verified supporting identification documents.
- Monitored accounts receivable and followed up on past-due gaming balances.
- Communicated with guests and internal teams about credit policies and account status.
- Submitted delinquent accounts to collections department or outside resources.
- Negotiated repayment plans with debtors who were unable to pay their full balance due immediately.
- Maintained accurate credit files, patron records, and confidential financial documentation.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
Cage Shift Manager
Boyd Gaming
St Charles, MO
08.2020 - 03.2023
- Supervised cage shift operations for Boyd Gaming casino cashiers and vault staff.
- Monitored cash handling, chip exchange, and currency transactions for compliance.
- Verified cage balances, drop counts, and financial paperwork during shift close.
- Trained cage team members on procedures, security, and guest service standards.
- Enforced internal controls and gaming regulations throughout Boyd Gaming operations.
- Enforced strict adherence to internal controls established by regulatory agencies and corporate policies.
- Ensured that all employees were properly trained in accordance with gaming regulations and company policies.
- Reviewed shift reports, logs, and transaction records for accuracy.
- Conducted regular performance evaluations for staff members.
- Resolved guest issues involving winnings, redemptions, and account transactions.
- Resolved customer issues promptly and professionally while adhering to company policies and procedures.
- Communicated effectively with supervisors regarding any issues or concerns that arose during shifts.
- Developed an effective team by providing guidance and support during stressful situations.
- Consistently provided excellent customer service which included answering questions about games offered at the casino as well as assisting with general inquiries regarding hotel accommodations or other services available at the property.
- Inspected daily paperwork for accuracy and completeness before submitting to the Cage Manager.
- Complied with federal and state regulations by completing required casino forms pertaining to cage transactions.
- Coordinated employee work schedules to provide adequate coverage for guest services.
Cage Supervisor
Boyd Gaming
St Charles, MO
12.2009 - 08.2020
- Coordinated jackpots, fills, and credit transactions with gaming departments.
- Resolved guest concerns at the cage with professional communication.
- Provided exceptional customer service to guests by resolving inquiries and complaints promptly and professionally.
- Coordinated employee work schedules to provide adequate coverage for guest services.
- Complied with federal and state regulations by completing required casino forms pertaining to cage transactions.
- Led team members by providing guidance, feedback, coaching, and training.
Main Banker
Boyd Gaming
St Charles , MO
03.2002 - 12.2009
- Balanced cash drawers and maintained accurate main banker transaction records.
- Prepared bank deposits and currency transfers for casino cage operations.
- Counted, verified, and reconciled cage funds following Boyd Gaming cash control procedures.
- Issued fills, credits, and exchanges for gaming departments and guests.
- Trained new staff members on proper banking procedures and processes.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Education
High School Diploma -
Dupo Jr Sr High School
Dupo, IL05-2001
Accounting
South Western Illinois College
Belleville, ILSkills
- Credit analysis
- Cash management
- Regulatory compliance
- Policy development
- Policy implementation
- Financial risk assessment
- Guest service
- Staff training
- Team leadership
- Attention to detail
- Problem-solving
- Communication skills
Timeline
Cage & Credit Manager
Boyd Gaming
03.2023 - Current
Cage Shift Manager
Boyd Gaming
08.2020 - 03.2023
Cage Supervisor
Boyd Gaming
12.2009 - 08.2020
Main Banker
Boyd Gaming
03.2002 - 12.2009
High School Diploma -
Dupo Jr Sr High School
Accounting
South Western Illinois College