Jennifer Rawl
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
18
18
years of professional experience
Work History
Administrative Assistant /Lead CSR
Skylight Creative Ideas
05.2011 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Conducted research for project proposals, compiling information that supported winning bids.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Maintained detailed records of customer interactions, documenting concerns and resolutions accurately.
- Trained new hires on company policies and procedures, ensuring consistent quality of service delivery.
- Utilized CRM tools effectively to manage client information, streamline workflows, and track progress towards goals.
- Cross-trained and backed up other customer service managers.
- Managed timely and effective replacement of damaged or missing products.
- Identified and resolved discrepancies and errors in customer accounts.
- Investigated and resolved accounting, service and delivery concerns.
Administrative Assistant/Customer Service Cashier
Bob Bell Chevrolet Of Belair
04.2007 - 10.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Education
High School Diploma -
Fallston High School
Fallston, MD01-2000
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Time management
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
- Customer and client relations
Timeline
Administrative Assistant /Lead CSR
Skylight Creative Ideas
05.2011 - Current
Administrative Assistant/Customer Service Cashier
Bob Bell Chevrolet Of Belair
04.2007 - 10.2009
High School Diploma -
Fallston High School
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