Jennifer Ray
Management
Columbia,SC
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Logistics Manager
Academy Sports & Outdoors
Columbia, SC
09.2020 - Current
- Responsible for the store operations and actively participates in the personnel decisions of operations team members, including, but not limited to, employee selection, training, discipline, termination and development
- Actively participates in floor walks with Regional Vice President, District Manager, and Store Director and create an implementation plan to make changes based on feedback provided in store walks
- Audits firearm sales in compliance with federal and state law, including property completing ATF Form 4473 and conducting background checks and signs off as final approver
- Provides supervisory oversight to the team member talent lifecycle including hiring, onboarding, developing and coaching team members
- Provides departmental direction and daily supervisory oversight to Logistics and Merchandising Team Leads, and to Merchandising and Receiving Team Members to ensure execution of weekly merchandising, marketing and receiving plans
- Ensures the completion of departmental zoning and adherence to department, store and Company standards.
- Conducted research to address shipping errors and packaging mistakes.
- Directed shipping and receiving of wide range of products daily.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Sales Manager
Academy sports & outdoors
Columbia, SC
09.2018 - 09.2020
- Management responsibility for Hardlines and Softline’s Sales and actively participates in the personnel decisions of team members, including, but not limited to, employee selection, training, discipline, termination, and development
- Develops and implements strategy for achieving weekly and monthly operational goals and completing tasks assigned to the store
- The is includes the development, analysis and implementation of the sales, staffing, training, payroll hours and scheduling of team members
- Ensures the completion of departmental zoning and adherence to department, store and company standards
- Manages workforce productivity, efficiency and process improvement projects and initiatives
- Responsible for holding team members accountable for compliance with established sales, safety and security practices and procedures in conjunction with local, state and federal regulations
- Actively participates in floor walks with Regional Vice President, District Manager, and Store Director and creates an implementation plan to make changes based on feedback provided in store walks
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Operations Manager
Academy Sports + Outdoors
Florence, SC
06.2017 - 09.2018
- Responsible for managing 20 – 25 employees
- Responsible for the store operations and actively participates in the personnel decisions of operations team members, including, but not limited to, employee selection, training, discipline, termination and development
- Develops and implements strategy for achieving weekly and monthly operational goals and completing tasks assigned to the store
- This includes the development, analysis and implementation of the staffing, training, payroll hours and scheduling of team members
- Responsible for holding team members accountable for compliance with established sales, safety and security practices and procedures in conjunction with local, state and federal regulations
- Actively participates in floor walks with Regional Vice President, District Manager, and Store Director and create an implementation plan to make changes based on feedback provided in store walks
- Audits firearm sales in compliance with federal and state law, including property completing ATF Form 4473 and conducting background checks and signs off as final approver
- Provides supervisory oversight to the team member talent lifecycle including hiring, onboarding, developing and coaching team members
- Provides departmental direction and daily supervisory oversight to Logistics and Merchandising Team Leads, and to Merchandising and Receiving Team Members to ensure execution of weekly merchandising, marketing and receiving plans
- Manages workforce productivity, efficiency and process improvement projects and initiatives
- Ensures the completion of departmental zoning and adherence to department, store and Company standards
- Responsible for supervising the execution of various assignments as delegated by the Store Director in Playbook
- Performs weekly and monthly safety walks
- Senior team lead | academy sports & outdoors
04.2014 - 06.2017
- Responsible for managing 20-30 employees and payroll
- Responsible for motivating team to achieve desired goals
- Trained new employees on policies and procedures
- Resolved customer issues
- Page 2
Education
Bachelor of Science - Business Management
Coker University
Hartsville, SC 01.2019 - 05.2022
Associate of Arts - Business Management
Midlands Technical College
West Columbia, SC 01.2019 - 12.2019
Skills
Distribution and warehousing
undefinedTimeline
Logistics Manager
Academy Sports & Outdoors
09.2020 - Current
Bachelor of Science - Business Management
Coker University
01.2019 - 05.2022
Associate of Arts - Business Management
Midlands Technical College
01.2019 - 12.2019
Sales Manager
Academy sports & outdoors
09.2018 - 09.2020
Operations Manager
Academy Sports + Outdoors
06.2017 - 09.2018
04.2014 - 06.2017
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