Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Ray

Worland,WY

Summary

The many skills have been obtained and applied over the years, either by short courses or learning by hands on experience and/or shadowing professionals. Thrive on learning a business and then doing all possible with current knowledge or learning new knowledge to obtain that goal. Result-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Temporary Program Technician

USDA Farm Service Agency
09.2022 - Current
  • Assist in contacting program applicants and obtained required enrollment information, documentation and signatures.
  • Used computers to generate spread sheets for program participation.
  • Analyze handbooks and update accordingly.
  • Distributed informational materials and enrollment forms to potential program users.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Assisted in optimizing filing procedures and organization.

Manager

Rocky Mountain Wildlife Park
06.2016 - 07.2022
  • Able to analyze and adapt to changing situations quickly
  • Maintained a wide range of responsibilities over years
  • Most recently (past 5 years), responsible for managing employees as well as all aspects of business operations
  • Processed all scheduling, payroll, monthly, quarterly, and annual payroll taxes
  • Kept all records of daily, monthly and annual sales and income as well as making sure all documents were filed and in proper places
  • Assisted in hiring process
  • Risk Management
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Managed and motivated employees to be productive and engaged in work.

Office Assistant/Receptionist

Old West Press
09.2014 - 06.2016
  • Responsible for all incoming and most outgoing calls
  • Received and completed orders over phone as well as in person
  • Was responsible for keeping up old and new filing procedure
  • Completed all payroll, monthly, and quarterly taxes, as wells as daily balancing
  • Excellent multi tasking skills
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Scheduled, coordinated and confirmed appointments and meetings.

Manager

Gas Cap LLc
10.2011 - 05.2013
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

GED -

University of New Mexico
Los Lunas, NM
10.2018

Skills

  • Customer service, Computer literacy, Communication skills, Time management, Microsoft excel, Documentation review
  • Microsoft word, Leadership, Flexibility, Efficiency
  • Accounting Familiarity
  • Verifying Eligibility
  • Error Resolution
  • Complex Problem-Solving
  • Employee Timesheet Processing
  • Program Implementation
  • Analyzing
  • Clerical Support

Timeline

Temporary Program Technician

USDA Farm Service Agency
09.2022 - Current

Manager

Rocky Mountain Wildlife Park
06.2016 - 07.2022

Office Assistant/Receptionist

Old West Press
09.2014 - 06.2016

Manager

Gas Cap LLc
10.2011 - 05.2013

GED -

University of New Mexico

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Jennifer Ray