Jennifer Ray
926 North Vine Ave #13,CA
Summary
Dynamic Service Manager with a proven track record at Pep Boys, enhancing customer satisfaction through effective solutions and team performance monitoring. Skilled in staff supervision and relationship building, I excel in productivity improvement and mentorship, driving operational excellence and fostering key client relationships.
Overview
32
32
years of professional experience
Work History
Service Manager
Pep Boys
04.2013 - 09.2024
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Implemented strategies to increase customer service satisfaction ratings.
Retail Manager
Tuesday Morning
06.2008 - 02.2015
- Exhibited excellent people skills during interaction with employees and customers.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Answered questions about store policies and addressed customer concerns.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Stater Bros Market
General Merchandiser
03.1993 - 12.1996
- Prepared product and layout documents implementing diverse design concepts.
- Presented design proposals to clients to establish clear project expectations and goals.
- Specified appropriate products and materials to meet project objectives and design scheme.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
Education
No Degree - Criminal Law
Mt San Antonio
Walnut, CA09-1994
High School Diploma -
La Puente High School
La Puente 06-1994
Skills
- Staff supervision
- Productivity monitoring
- Relationship building
- Time management
- Coaching and mentorship
- Schedule management
Timeline
Service Manager
Pep Boys
04.2013 - 09.2024
Retail Manager
Tuesday Morning
06.2008 - 02.2015
Stater Bros Market
General Merchandiser
03.1993 - 12.1996
No Degree - Criminal Law
Mt San Antonio
High School Diploma -
La Puente High School
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