Jennifer Reardon
Riverside,IL
Summary
Results-driven Senior Operations Consultant specializing in operational excellence and growth strategies. Skilled in enhancing processes, forecasting demand, and optimizing service delivery. Successfully led business transformation initiatives that delivered measurable performance gains and significant cost reductions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Operations Consultant
Impact Networking, LLC
04.2024 - Current
- Analyzed operational workflows to identify efficiency improvement areas.
- Led enterprise-wide business transformation by developing and managing key performance indicators.
- Assisted in implementing new processes to enhance service delivery.
- Supported project teams with data gathering and report preparation for executive leadership.
Business Process Lead
Impact Networking, LLC
03.2023 - 04.2024
- Led a team of four to optimize go-to-market strategy and enhance customer journey using data-driven insights.
- Collaborated with cross-functional teams to align operational goals across departments.
- Developed strategic intake plans for major sales process modifications.
- Drove improvements in sales automation, emphasizing road mapping and long-term planning.
Sales Operations Analyst
Impact Networking, LLC
07.2021 - 03.2023
- Analyzed sales data to uncover trends and deliver actionable insights for decision-making.
- Launched company-wide deal desk, streamlining order-to-cash cycle from proposal to delivery.
- Assisted in developing and implementing sales forecasting models to improve accuracy.
- Implemented new CRM system to align with evolved business model and service offerings.
Executive Solutions Consultant
Impact Networking, LLC
06.2010 - 06.2021
- Partnered with organizations nationally and globally to drive transformation using managed services.
- Established strong interdepartmental client relationships to improve service delivery.
- Enabled clients to enhance workplace efficiencies through streamlined operations and cross-selling initiatives.
- Analyzed market trends to inform investment decisions and drive revenue growth.
- Mentored junior staff in best practices for project management and client relations.
Education
Bachelor of Arts - Public Relations
Illinois State University
Normal, IL2010
Skills
- Organizational growth initiatives
- Process mapping and SOP creation
- Service level agreement management
- Business process redesign
- Customer relationship management
- Team leadership
Certification
- Management Leadership Program
- Nintex Certified Practitioner
- Salesloft Platform Expert
Timeline
Senior Operations Consultant
Impact Networking, LLC
04.2024 - Current
Business Process Lead
Impact Networking, LLC
03.2023 - 04.2024
Sales Operations Analyst
Impact Networking, LLC
07.2021 - 03.2023
Executive Solutions Consultant
Impact Networking, LLC
06.2010 - 06.2021
Bachelor of Arts - Public Relations
Illinois State University
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