Jennifer Redmond
Washington
Summary
Hardworking, energetic, reliable and trustworthy individual seeking to utilize my communication skills and abilities of working well under pressure, independently or in group, in a professional establishment
Overview
10
10
years of professional experience
Work History
Call Center Representative
The Midtown Group
06.2024 - 09.2025
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction.
- Managed high call volumes while maintaining service quality standards.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Met customer call guidelines for service levels, handle time and productivity.
Cashier
SmashBurger
03.2022 - 06.2024
- Greet customers as they enter and exit restaurant
- Deliver food to tables
- Bag customers orders
- Clean restaurant dining room area
- Made sure bathrooms was clean daily
Event Staff
Contemporary Services Corporation
02.2020 - 09.2020
- Managed large groups of people to ensure orderly crowd behaviors.
- Monitored the safety of events attendees
- Inspected and regulated the admittance of outside products.
- Used event equipment to adhere to event safety procedures
Cashier/Prep Cook
Jimmy John’s
02.2016 - 09.2020
- Created a welcoming environment by meeting unique needs of each customer.
- Handled financial transaction with discretion and efficiency.
- Adhered to food and health standards when handling customer’s orders.
- Achieved and promoted daily sales through stocking merchandise as needed.
- Ensured proper maintenance of food storage standards.
- Supported cooking staff by preparing various meal components.
Teacher’s Assistant
Bright Horizons Early Childcare Center
06.2016 - 08.2016
- Anticipated, created, and implemented weekly relevant lesson plans.
- Supported youth development through reading and social activities.
- Communicated child progress, feedback, and concerns to parents or guardians.
Daycare Assistant
Dawn to Dusk
06.2015 - 08.2015
- Helped prepare children for morning and afternoon mealtime by supporting morning and afternoon routine
- Interacted with the children through morning and afternoon session.
- Facilitated creative free play with children aged 2-3.
- Prepared the children for nap time and snack time.
Education
S.O.M.E Program - Medical Administration
12.2025
Mayor Bower’s 2020 National Maternal & Infant Health Summit - undefined
09.2020
Department of Employment Services - Job Readiness Training
08.2018
Academic Diploma - undefined
Eastern Senior High School
06.2015
Skills
- Outstanding Customer Service
- Critical thinker and problem solver
- Microsoft Suites, Google Suites
- Works well with others
- Close attention to detail
- Resolving issues
- Cash handling
- Call handling
- Teamwork and collaboration
- Problem resolution
Timeline
Call Center Representative
The Midtown Group
06.2024 - 09.2025
Cashier
SmashBurger
03.2022 - 06.2024
Event Staff
Contemporary Services Corporation
02.2020 - 09.2020
Teacher’s Assistant
Bright Horizons Early Childcare Center
06.2016 - 08.2016
Cashier/Prep Cook
Jimmy John’s
02.2016 - 09.2020
Daycare Assistant
Dawn to Dusk
06.2015 - 08.2015
Mayor Bower’s 2020 National Maternal & Infant Health Summit - undefined
Department of Employment Services - Job Readiness Training
Academic Diploma - undefined
Eastern Senior High School