Jennifer Reece
Rockmart,GA
Summary
Enthusiastic and professional. Experienced administrative assistant with training in a wide range of office administration tasks. Able to work under pressure and collaborate with a team. Successful record of fielding phone calls, providing information to clients and acting as liaison between departments. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
KING OF FREIGHT
07.2018 - Current
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted development and implementation of new administrative procedures.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
Assistant General Manager
IHOP
12.2016 - 06.2018
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Resolved problems promptly to elevate customer approval.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Interacted well with customers to build connections and nurture relationships.
General Manager
IHOP
11.2015 - 12.2016
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Senior Assistant Manager/Assistant Manager/Server
IHOP
06.2011 - 11.2015
- Developed strategy to increase sales and drive profits.
- Conducted regular performance evaluations, providing constructive feedback and setting achievable goals for team members.
- Defined clear targets and objectives and communicated to other team members.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Established team priorities, maintained schedules and monitored performance.
Server/Host
IHOP
11.2009 - 06.2011
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Answered customers' questions, recommended items, and recorded order information.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Customer Service Representative
Clarion Inn & Suites
08.2006 - 11.2009
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Education
High School Diploma -
Derby High School
A.A. Degree in Hospitality and Business Management -
University of Phoenix
01.2013
Skills
- Team Building / Staff Training
- Inventory Management
- Quality Assurance / Control
- Facilities / Safety
- Guest Relations / Customer Service
- Policies and Procedures
- Continuous Performance
- Performing research
- Proficient with systems including Micros and ROSNET
- GM Certification Course 202 IHOP Management Training (2015)
- Able to use Teams / Zoom
- Proficient in Microsoft office, including Outlook and other organizational tools
Timeline
Administrative Assistant
KING OF FREIGHT
07.2018 - Current
Assistant General Manager
IHOP
12.2016 - 06.2018
General Manager
IHOP
11.2015 - 12.2016
Senior Assistant Manager/Assistant Manager/Server
IHOP
06.2011 - 11.2015
Server/Host
IHOP
11.2009 - 06.2011
Customer Service Representative
Clarion Inn & Suites
08.2006 - 11.2009
High School Diploma -
Derby High School
A.A. Degree in Hospitality and Business Management -
University of Phoenix
Similar Profiles
Victoria CelsoVictoria Celso
Billing Specialist at King Of FreightBilling Specialist at King Of Freight
MiCayla JohnsonMiCayla Johnson
HR Assistant at King Of FreightHR Assistant at King Of Freight
Nicholas LockwoodNicholas Lockwood
Freight Broker at King Of FreightFreight Broker at King Of Freight