Jennifer Reed
Athol,Ma
Summary
Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible and computer-savvy.
Overview
21
21
years of professional experience
Work History
Insurance Client Service Representative
Kimball Cooke Insurance Agency
06.2019 - 07.2023
- Accessing customer accounts and policy schedules
- Call clients on cancellation and policy non renewals for hopeful reinstatement options
- Analyze customer complaints and recommend solutions
- Write applications and quotes for Commercial, Personal, Bonds, Auto and Workers Compensation policies
- Work with underwriters
- Maintain strong clientele relationship with customers
- Manage and protect the reputation of the company
- Great Customer Service skills in office, via phone and email
- Receive, process and forward claims to the appropriate company/department for handling and investigation
- Enter audits and audit adjustments
- Multi-task, solve problems and analyze all situations.
Administrative Assistant To The Principal
Athol Royalston Middle School
06.2002 - 01.2009
- Answer and direct phone calls
- Produce and distribute correspondence
- Keep inventory records
- Bid Supply, Order supplies from individual budgets
- Scheduling appointments and organizing the day for the principal
- Writing professional and legal letters
- Maintained spreadsheets and word Documents
- Submit and reconcile expense reports
- Handle sensitive material in a confidential manner.
Education
Diploma -
Athol High School
Cosmetology -
Henri's School of Hair Design
Skills
- Customer Consulting
- Customer Complaint Resolution
- Insurance Verifying
- Billing And Payments
- Customer Satisfaction
- Customer Support
- Office Equipment Proficiency
- Email Correspondence
- Complex Problem-Solving
- Multi-Task Management
- Call Triage
- Hipaa Understanding
- Clerical Support
- Telephone Etiquette
- Calendar Management
- Administrative Support
References
- Krysta Mallette, 978-895-5912
- Jon Reed, 978-413-9196
- Bianca Byars, 978-350-3346
Timeline
Insurance Client Service Representative
Kimball Cooke Insurance Agency
06.2019 - 07.2023
Administrative Assistant To The Principal
Athol Royalston Middle School
06.2002 - 01.2009
Diploma -
Athol High School
Cosmetology -
Henri's School of Hair Design
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