Jennifer Reed
GAINESVILLE,GA
Summary
Skilled at multitasking and prioritizing tasks to meet deadlines. Proficient in data analysis and streamlining operations to improve processing functionality and optimize business profitability. Committed to solutions-oriented problem-solving and effective employee training. Experienced in coordinating shipments, collaborating with freight carriers, and managing customer needs. Meticulous, resilient, and flexible in handling diverse issues. Strong organizational skills and ability to maintain a well-functioning office environment. Eager to learn and grow in this role, with readiness to acquire essential administrative knowledge. Proficient in utilizing office software and handling clerical tasks. Ready to use and develop time management and communication skills. Office management professional with a track record of optimizing administrative functions and fostering a productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs. Hardworking and passionate job seeker with strong organizational skills, eager to secure an entry-level Accounts Receivable Representative position. Ready to contribute to the team's efforts in achieving company goals.
Personable and organized individual with knack for efficient office administration and team coordination. Possesses solid understanding of office software and administrative procedures, excelling in scheduling and document management. Dedicated to fostering productive work environment and improving office operations.
Overview
15
15
years of professional experience
Work History
Office Manger
Arrow Exterminators, Inc
09.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Managed approximately 40 incoming calls, 30-35 outbound calls, emails, and faxes per day from customers.
Logistics Specialist
Kubota Manufacturing Of America
07.2021 - 07.2022
- Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
- Boosted customer satisfaction ratings by 95% by providing effective solutions.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities.
Customer Service Manager
Eagle Ridge Buildings
01.2017 - 07.2021
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Took ownership of customer issues and followed problems through to resolution.
- Kept accurate records to document customer service actions and discussions.
- Created and reviewed invoices to confirm accuracy.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- AR-managed assigned receivables and evaluates, credit risk, collection follow-up, and recommends steps to mitigate write offs. Collected outstanding payments, professional services rendered with payment pending, and outstanding invoices for products delivered but not paid for.
Office Manager
Reed's Transport LLC
01.2013 - 11.2016
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Evaluated employee records and productivity and submitted evaluation reports.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Delivered performance reviews, recommending additional training or advancements.
Customer Service Representative
Hilton Head Resort
02.2010 - 12.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Processed customer adjustments to maintain financial accounts.
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Education
High School Diploma -
Habersham Central High School
Mount Airy, GA05.1993
Skills
- AP and AR
- Validating supplies
- Import/export requirements knowledge
- Updating logs
- Shipment coordinating
- Overseeing deliveries
- ERP and supply chain software
- Office administration
- Organizational skills
- Office management
- Customer service
- Data entry
- Billing
- Scheduling and calendar management
- Payroll processing
- Bookkeeping
- Payroll and budgeting
- Credit and collections
- Account reconciliation
- Mail handling
- Scheduling
- Inventory control
- Employee supervision
- Staff hiring
- Meeting planning
- MS office
- Onboarding and orientation
- Hiring and training
Software
Microsoft, Word, Excel
Personal Information
Office Manger
Education
Mount Airy, GA
Timeline
Office Manger
Arrow Exterminators, Inc
09.2022 - Current
Logistics Specialist
Kubota Manufacturing Of America
07.2021 - 07.2022
Customer Service Manager
Eagle Ridge Buildings
01.2017 - 07.2021
Office Manager
Reed's Transport LLC
01.2013 - 11.2016
Customer Service Representative
Hilton Head Resort
02.2010 - 12.2012
High School Diploma -
Habersham Central High School
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