Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Jennifer Reed

Lake Saint Louis,MO

Summary

Dynamic professional with extensive experience in customer service, scheduling, and administrative support, seeking a challenging and rewarding long-term career opportunity. Known for a focused and task-oriented approach, dedicated to delivering exceptional customer-centered experiences while supporting a committed team. Eager to leverage a strong work ethic, excellent organizational abilities, and effective interpersonal communication skills to contribute positively in a collaborative environment. A proactive problem solver ready to enhance team performance and drive success.

Overview

5
5
years of professional experience

Work History

General Manager

KickHouse O'Fallon
03.2024 - Current
  • Oversaw daily operations to enhance efficiency and productivity across multiple departments.
  • Implemented process improvements that streamlined workflows and reduced operational costs.
  • Developed training programs for staff, enhancing team performance and engagement levels.
  • Analyzed operational data to identify trends and inform strategic decision-making processes.
  • Led performance reviews, providing constructive feedback to foster professional development among team members.
  • Established key performance indicators (KPIs) to monitor progress and drive continuous improvement efforts.

Administrative Assistant

Meyer & Company Real Estate
11.2022 - 03.2024
  • Managed scheduling and coordination of meetings for executive team, ensuring optimal time management.
  • Developed and maintained filing systems to enhance document retrieval efficiency and organization.
  • Assisted in preparing reports and presentations, improving clarity and visual impact for stakeholders.
  • Collaborated with cross-functional teams to streamline communication processes, fostering a cooperative work environment.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Office Manager

BONO PLUMBING LLC
08.2021 - 11.2022
  • Managed daily office operations including technician scheduling, timesheets, and payroll.
  • Developed and maintained filing systems for improved document retrieval and compliance with regulations.
  • Managed scheduling and coordination of plumbing service appointments for optimal resource allocation.
  • Managed accounts receivable, estimates, open invoices, and pending contracts.
  • Worked closely with Owners and Technicians to ensure quality services to customers and develop more efficient operating procedures.
  • Communicated with commercial and residential customers on the status of permits, inspections and project completion.
  • Streamlined office operations to enhance workflow efficiency across departments.

Operations Supervisor, Administrative Assistant, Office Manager

MASONRY AND GLASS SYSTEMS INC
06.2020 - 08.2021
  • Manage day to day office operations including answering phones, ordering supplies, and providing estimates.
  • Manage in-house installation team schedule, timesheets and payroll.
  • Manage all accounts receivable and pending contracts.
  • Work closely with Office Manager, Owners, and Technicians to ensure quality products and service to customers.
  • Generated repeat business through development of devoted customer service to loyal clients.
  • Considered individual product requirements and accessibility needs to maximize efficiency of warehouse storage areas.
  • Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
  • Planned and implemented layout enhancements to promote efficiency and maximize space utilization.
  • Planned and optimized warehouse work processes to improve fulfillment system efficiency.
  • Established and maintained good relations with customers, vendors, and transport companies.
  • Managed vendor relationships to support supply chain and maintain product quality.
  • Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.
  • Researched issues to address shipping errors and packaging mistakes.
  • Managed day-to-day shipping and receiving.
  • Reconciled accounting records, including shipping and receiving logs and purchase orders.
  • Efficiently dealt with changes, delays, and unexpected events to ensure customers received products on time.
  • Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.

Education

Bachelor of Arts - Psychology

EASTERN ILLINOIS UNIVERSITY
01.2002

Skills

  • Microsoft Office
  • Interpersonal Communication
  • Operations oversight
  • Employee coaching and supervision
  • Defining company vision
  • New business development
  • Planning and project organization
  • Relationship development
  • Customer service
  • Operational improvement
  • Organization and attention to detail
  • Process improvement
  • Administrative support
  • Inventory management
  • Problem resolution
  • Leadership and team building
  • Operations management
  • Team player
  • Time management
  • Training and coaching

Timeline

General Manager

KickHouse O'Fallon
03.2024 - Current

Administrative Assistant

Meyer & Company Real Estate
11.2022 - 03.2024

Office Manager

BONO PLUMBING LLC
08.2021 - 11.2022

Operations Supervisor, Administrative Assistant, Office Manager

MASONRY AND GLASS SYSTEMS INC
06.2020 - 08.2021

Bachelor of Arts - Psychology

EASTERN ILLINOIS UNIVERSITY

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