JENNIFER REED
Vinemont,USA
Summary
Dynamic administrative professional with expertise in accounts receivable management and customer service excellence, honed at Sonoco Reels. Proven track record in optimizing inventory control and logistics coordination, ensuring compliance with FMLA standards. Adept at utilizing Oracle systems to enhance operational efficiency and maintain meticulous financial records.
Overview
7
7
years of professional experience
Work History
Administrative/Shipping Clerk
Sonoco Reels
03.2019 - Current
- Maintained accurate Excel spreadsheets for inventory receipts and withdrawals.
- Processed material receipts and purchase orders in Oracle, enhancing inventory management efficiency.
- Prepared weekly payroll and managed employee time records in Kronos, ensuring compliance with attendance policies.
- Coordinated shipping logistics to optimize delivery schedules and enhance operational efficiency.
- Reviewed and tracked FMLA documentation to ensure compliance with relevant standards.
- Managed accounts receivable processes and maintained accurate financial records in Oracle and Coupa.
- Generated reports as requested by management regarding aging of accounts receivable balances.
- Maintained accurate records of all customer transactions in the accounting system.
- Responded promptly to customer inquiries via phone or email concerning their account status.
- Posted financial data in Excel spreadsheets and managed inventory.
- Coordinated monthly reconciliations to ensure consistency in financial reporting.
- Processed customer invoices and applied payments efficiently and accurately.
Customer Service Rep
Sequence Health
10.2018 - 03.2019
- Answer telephone promptly and in a polite and professional manner.
- Obtain and enter accurate demographic information into Lead Tracker (address, telephone number, name of insurance as required by practice).
- Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.
- Adhere to all HIPPA policies.
- Make reminder calls as requested.
- Make calls to reschedule appointments when necessary.
- Provide assistance with call backs and other projects as call volume permits.
- Other reasonably related duties as assigned by supervisor or manager.
- Ability to handle a 'call center' environment: work quickly and multi-task.
- Ability to exercise good judgment to handle calls appropriately.
- Ability to demonstrate good customer service.
- Ability to arrive at workstation on time, ready to work, and demonstrates minimal absenteeism.
- Ability to use online resources to and tools to educate callers correctly.
- Ability to multi-task using several systems and multiple monitors at the same time.
Education
Bachelor of Science - Accounting
Columbia Southern University
Orange Beach, AL11-2026
Associates-Paramedic - Applied Science
Wallace State
12.2013
Skills
- Microsoft Office Suite
- Accounts receivable management
- Inventory control
- Effective communication
- Customer service excellence
- Attention to detail
- Materials logistics
- Cycle counting expertise
- Oracle inventory systems
- Purchase order management
- Month-end closing procedures
- Production data entry
- Logistics coordination
- Load scheduling and routing
- Payroll administration
- Kronos timekeeping proficiency
- FMLA compliance documentation
- Data entry accuracy
- Tax accounting expertise
Timeline
Administrative/Shipping Clerk
Sonoco Reels
03.2019 - Current
Customer Service Rep
Sequence Health
10.2018 - 03.2019
Bachelor of Science - Accounting
Columbia Southern University
Associates-Paramedic - Applied Science
Wallace State