Jennifer Rees
Chicago,IL
Summary
Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
8
8
years of professional experience
Work History
Case Manager
Community Alternatives Unlimited
09.2022 - Current
- Assessed community needs and identified resources for social and community service programs.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Client Service Coordinator
Little City
12.2019 - 08.2022
- Advocated for clients within legal and healthcare systems, navigating complex processes to secure necessary resources and services, resulting in increased access to housing, medical care, and employment opportunities.
- Maintained accurate and up-to-date case notes and records, ensuring compliance with agency and regulatory standards, and facilitating efficient communication and coordination among team members.
- Provided crisis intervention and emotional support to clients facing immediate challenges, demonstrating a calm and empathetic approach to diffuse tense situations and promote positive outcomes.
- Coordinated and participated in case conferences with external agencies, schools, and community organizations to ensure a holistic and integrated approach to addressing clients' needs and fostering collaboration among stakeholders.
- Conducted educational workshops on community resources, budgeting, and self-advocacy, empowering clients to take control of their lives and make informed decisions.
- Collaborated with clients to set realistic and achievable goals, monitoring progress and adjusting strategies as needed, resulting in a 15% increase in clients successfully meeting their objectives.
Resident Care Coordinator
Misericordia
06.2016 - 11.2019
- Created customized care plans, working with medical staff and families to assess and meet individual needs.
- Coordinated the resident admission and discharge process, ensuring a smooth transition and minimizing stress for residents and families.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Education
Bachelor of Science - Human Development And Family Studies
University of Illinois At Urbana-Champaign
Champaign, IL05.2016
Skills
- Community Outreach
- Care Coordination
- Quality Assurance Controls
- Organization and Multitasking
- Documentation proficiency
Timeline
Case Manager
Community Alternatives Unlimited
09.2022 - Current
Client Service Coordinator
Little City
12.2019 - 08.2022
Resident Care Coordinator
Misericordia
06.2016 - 11.2019
Bachelor of Science - Human Development And Family Studies
University of Illinois At Urbana-Champaign