Jennifer Reeser
Customer Service
Salem,OR
Summary
Dedicated and professional individual with extensive experience in a customer-focused environment. Solid team player with an outgoing and positive demeanor, demonstrating proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Keen focus on attention to detail and exceptional customer service skills, enabling effective communication and multitasking in fast-paced environments. Effective time management and problem-solving abilities facilitate thriving in such settings. Recognized for excellent communication skills and client-first approach, confident in excelling in any customer service role.
Overview
30
30
years of professional experience
Work History
Leasing & HR Manager
Watson Management Services
12.2017 - 11.2024
- Managed high volume of daily communications, ensuring timely responses and efficient follow-ups
- Scheduled and conducted property showings, maintaining up-to-date listings and coordinating move-ins with the Maintenance department
- Processed applications by efficiently managing application paperwork and conducting background checks and income verifications.
- Prepared lease agreements with accuracy, while maintaining confidential tenant and owner files in compliance with privacy regulations
- Prepared annual tenant renewal notices.
- Responded and resolved tenant complaints.
- Kept meticulous records of correspondence between management and tenants.
- Used Appfolio software to keep record of financial transactions and rental applications.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Oversaw employee onboarding, enforced office policies, and monitored attendance to foster a disciplined and productive work environment
- Devised hiring and recruitment policies for 10-employee company.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
Customer Service Associate
Real Deals Home Decor
02.2022 - 01.2023
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Managed cash and credit transactions efficiently, ensuring accurate financial records and minimizing discrepancies
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced brand image by consistently delivering service beyond expectations.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
Owner/Manager
Penguin Flowers
11.2013 - 11.2017
- Strengthened customer relationships, leading to increased retention, positive feedback, and repeat business
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Skills
- Microsoft Word
- Microsoft Outlook
- Google Docs
- CRM Software
- Document Review
- Communication
- Time Management
- Attention to Detail
- Phone Etiquette
- Adaptability
- Conflict Resolution
- Data Entry
- Client Relations
- Organizational Skills
- Problem-Solving
- Teamwork
Timeline
Customer Service Associate
Real Deals Home Decor
02.2022 - 01.2023
Leasing & HR Manager
Watson Management Services
12.2017 - 11.2024
Owner/Manager
Penguin Flowers
11.2013 - 11.2017
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