Jennifer Reeves
Milton,FL
Summary
Versatile customer service associate with 15+ years of experience in retail sales, delivery driving, and administrative roles. Proficient in cash handling, food safety, and customer service. Possesses strong product knowledge and excellent communication skills. Authorized to work in the US for any employer
Developed strong observational and communication skills in healthcare environment, looking to transition into new field. Acquired ability to recognize and address potential risks, ensuring patient safety and well-being. Seeking to apply these transferrable skills in new professional setting.
Experienced in assembling carts and selecting instruments and supplies for procedures. Competent in performing and documenting test results, restocking supplies and managing records. Focused on working quickly and accurately to maintain efficient facility operations.
Overview
2
2
years of professional experience
Work History
Patient Safety Attendant
HCA Fl West Hospital
10.2024 - Current
- Demonstrated adaptability by working with diverse populations, including patients with varying cognitive abilities, physical limitations, or cultural backgrounds.
- Conducted hourly rounding to proactively address potential safety hazards or concerns, enhancing overall patient wellbeing.
- Supported family members during their loved ones'' hospitalization, providing information on visitation guidelines and answering general questions about the facility''s policies.
- Utilized effective de-escalation techniques when encountering agitated or distressed patients, prioritizing safety for all involved parties.
- Reduced risk of falls by assisting patients with mobility and providing appropriate support during transfers.
- Participated in regular training sessions, staying current on best practices for patient safety attendants'' roles and responsibilities.
- Supported individuals with special needs by providing appropriate accommodations and assistance tailored to their unique circumstances.
Customer Service Associate
Firehouse Subs
10.2023 - 09.2024
- Assist multiple customers with orders, clean and sanitize all areas for customers, sweep, mop, answer phones, dishes, food safety procedures.
- Stocking of product for customers.
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction.
- Demonstrated strong product knowledge to assist customers with making informed purchasing decisions.
- Recognized as top-performing associate for consistently achieving high ratings on post-interaction surveys.
- Effectively handled escalated situations by remaining calm under pressure and de-escalating tense conversations with upset customers.
Delivery Driver
Domino's
02.2023 - 09.2024
- Delivery Driver, Customer Service, Closer.
- Delivered packages and goods to customers in a timely and efficient manner.
- Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions.
- Ensured the safe handling and transportation of fragile or perishable items.
- Adhered to all traffic laws and regulations while operating company vehicles.
- Managed delivery routes effectively to optimize efficiency and minimize fuel consumption.
- Collaborated with dispatchers to coordinate daily delivery schedules.
- Provided excellent customer service by addressing inquiries and concerns promptly and professionally.
- Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction.
Education
Associate of Arts - General Studies
Pensacola State College
Pensacola, FL05.1998
High School Diploma -
Milton High School
Milton, FL05.1995
Skills
- Typing
- Data Entry
- Order entry
- 10 Key Data Entry
- Microsoft Excel
- Cash handling
- Customer service
- Clerical Experience
- Microsoft Word
- Accounts Receivable
- Administrative Experience
- Phone Etiquette
- Office Administration
- Research
- Delivery Driver Experience
- Laboratory Experience
- Microsoft Outlook
- Accounts Payable
- Food Safety
- Payroll
- Retail sales
- POS
- Retail math
- Basic Math
- Expert
- Mental health awareness
- Basic life support
- Reliability and punctuality
- Professionalism and ethics
- Stress tolerance
- De-escalation techniques
- Patient care techniques
- Setting up and operating equipment
- Critical thinking
- Medication administration
- Medical terminology
- Wound dressing
- Instrument decontamination
- Assembling case carts
- Case cart assembly
- Surgical instrument knowledge
- Recording biologicals
- Managing materials
- Safety protocols
- Infection control
- Supply replenishment
- Anatomy
- Contrast administration
- Patient confidentiality
- Patient care
- Direct patient care
- Fluoroscopy procedures
- Patient shielding techniques
- Wound dressing techniques
- Chronic wound management
- Wound care quality improvement
- Wound irrigation
- Acute wound care
- Wound care ethics
- Patient positioning
- Intubation assistance
- Anesthetic equipment maintenance
- Total intravenous anesthesia
- Extubation assistance
- Patient transportation
- End-tidal CO2 monitoring
- Venipuncture
- HIPAA
- Specimen labeling procedures
- Recording data
- Specimen handling
- Blood culture collection
- Syringe method
- Order of draw
- Dosage form preparation
- Data entry
- Organizing supplies
- Pharmaceutical calculations
- Stocking shelves
- Medication dispensing
- Phlebotomy techniques
- Laboratory safety protocols
- Hazardous material handling
- Sample preparation
- Biohazard disposal
- Quality control procedures
- Microbiology techniques
- Confidentiality compliance
Timeline
Patient Safety Attendant
HCA Fl West Hospital
10.2024 - Current
Customer Service Associate
Firehouse Subs
10.2023 - 09.2024
Delivery Driver
Domino's
02.2023 - 09.2024
Associate of Arts - General Studies
Pensacola State College
High School Diploma -
Milton High School
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