Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Reid

Boyd,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience

Work History

IT Business Manager, Telecommunications

7-Eleven, Inc
11.2019 - Current
  • Annual capital and operation expense budget forecasting
  • Cost optimization through service inventory auditing and consolidation opportunities.
  • Managed 16 direct reports across 3 teams under Telecommunications Service Delivery and Expense Management.
  • Communicated with stakeholders and vendors positively, with particular attention to problem resolution.
  • Created, managed, and executed business plans and communicated company vision and objectives to motivate teams.
  • Assisted with the hiring process and training of new employees.
  • Provided feedback on the effectiveness of strategies, projects, intitiatives, and identified areas requiring improvement.
  • Drafted reports and documents to improve correspondence management, schedule coordination, and recordkeeping.
  • Anticipated financial impact from issues and worked with leadership to develop solutions.

Sr. Systems and Business Analyst

7-Eleven, Inc
10.2015 - 11.2019
  • Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
  • Environment and offshore support team management for system update package delivery and installation.
  • Effectively supervised offshore team performance by implementing measurable metrics to assess delivery of requirements.
  • Participated in renewal and maintaining Vendor Maintenance contracts.
  • Audited multi-system installations for conformance to business objectives, suggesting changes to meet performance thresholds.
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Resolved or escalated problem tickets to resolve user issues.
  • Continuous process improvement related to Vendor SLA's and KPIs.

Retail Information Systems Analyst

NEC America
01.2011 - 05.2015
  • Trained users and supported variety of problems with hardware and software.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.

Education

Available Upon Request

Skills

  • Preventive Maintenance Management
  • Software and Hardware Evaluations
  • Problem Analysis
  • Service Delivery
  • Systems Analyzation
  • System Implementation
  • Improvement Plans
  • Budget Analysis and forecasting
  • Telecom Expense Management

Timeline

IT Business Manager, Telecommunications

7-Eleven, Inc
11.2019 - Current

Sr. Systems and Business Analyst

7-Eleven, Inc
10.2015 - 11.2019

Retail Information Systems Analyst

NEC America
01.2011 - 05.2015

Available Upon Request

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Jennifer Reid