Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Reid

Jennifer Reid

Boyd,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience

Work History

IT Manager

7-Eleven, Inc.
10.2015 - Current
  • Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
  • Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
  • Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
  • Interacted and negotiated with vendors, aggregators, and contractors to secure products and services.
  • Implemented and maintained technology and software budget.
  • Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
  • Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
  • Championed employee training initiatives focused on enhancing technical skills and promoting best practices across the organization.
  • Identified issues, analyzed information and provided solutions to problems.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.

RETAIL INFORMATION SYSTEMS ANALYST

NEC America
01.2011 - 05.2015
  • Maintained clear communication channels with stakeholders, providing timely updates on project progress and addressing concerns as needed.
  • Provided exceptional end-user support, resolving technical issues quickly and efficiently.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Performed root cause analysis on recurring issues leading to enhanced troubleshooting methods which ultimately increased overall system stability.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Developed thorough documentation of systems, procedures, and best practices for ease of reference and knowledge sharing among team members.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Installed improvements and adjusted parameters to optimize functionality.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Education

GED -

Mineral Wells High School
Mineral Wells, TX

Bachelor of Arts -

College of The Mainland
Texas City, TX

Skills

  • IT Asset Management
  • User Support
  • Budget Control
  • Business Analysis
  • Documentation Management
  • Team Development
  • Troubleshooting
  • Remote Office Availability
  • Problem-Solving
  • Application support
  • Equipment procurement
  • IT Budgeting

Timeline

IT Manager

7-Eleven, Inc.
10.2015 - Current

RETAIL INFORMATION SYSTEMS ANALYST

NEC America
01.2011 - 05.2015

GED -

Mineral Wells High School

Bachelor of Arts -

College of The Mainland

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Jennifer Reid