Jennifer Reinke
Rudd,IA
Summary
With a robust background at the United States Postal Service, I excel in operational policies and customer relations, enhancing service quality and efficiency. My leadership significantly improved team productivity and customer satisfaction, leveraging skills in mail management and effective communication to exceed performance standards. Organized Postmaster looking to build upon skills and tackle new responsibilities. Adept at organizing and processing incoming and outgoing mail. Customer-oriented and analytical with sound knowledge of available postal services and postal rates. Adaptable Postmaster successful managing team of 18 employees in busy post office. Excellent time management and problem-solving abilities. Skilled at opening and closing facility and managing office's inventory. Neat and clean with excellent attention to detail. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Postmaster
United States Postal Service, USPS
10.2015 - Current
- Assisted customers in determining proper postal service to align with individual needs.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
- Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
- Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
- Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
- Hired, trained, and evaluated performance of 10 employees.
- Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
- Facilitated effective communication between staff members by holding regular meetings and encouraging open dialogue on workplace issues or suggestions for improvement.
- Developed and maintained detailed reports of all post office activities using Microsoft.
- Reduced wait times for customers through efficient queue management strategies during peak hours.
- Managed daily operations of 18 post office employees.
Customer Service Supervisor
United States Postal Service, USPS
10.2014 - 10.2015
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Researched and corrected customer concerns to promote company loyalty.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Completed bi-weekly payroll for 25 employees.
RMPO Postmaster
United States Postal Service, USPS
05.2013 - 10.2014
- Assisted customers in determining proper postal service to align with individual needs.
- Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
- Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
- Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
- Developed and maintained detailed reports of all post office activities using Microsoft.
- Managed daily operations of 6 post office employees.
Officer-in-Charge
United States Postal Service, USPS
07.2012 - 05.2013
- Oversaw daily operations, ensuring smooth execution of tasks and timely completion of projects.
- Fostered a positive work environment by cultivating strong relationships among team members and promoting open communication channels.
- Conducted thorough risk assessments for various operational scenarios, ensuring safety and mission success.
- Improved overall unit efficiency by implementing streamlined processes and procedures.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
Officer-in-Charge
United States Postal Service, USPS
08.2010 - 07.2012
- Oversaw daily operations, ensuring smooth execution of tasks and timely completion of projects.
- Fostered a positive work environment by cultivating strong relationships among team members and promoting open communication channels.
- Improved overall unit efficiency by implementing streamlined processes and procedures.
- Maintained strict compliance with regulations, ensuring adherence to established policies and procedures.
- Handled administrative requirements, maintained records and submitted operational reports.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
Relief Postmaster
United States Postal Service, USPS
06.2010 - 08.2010
- Consistently met or exceeded USPS performance standards for timely mail processing and delivery by staying focused on daily goals and maintaining a high level of personal accountability within the team.
- Handled escalated customer complaints calmly and professionally while working towards satisfactory resolutions for all parties involved.
- Provided exceptional support during peak periods by effectively managing increased workload without impacting overall performance levels.
- Monitored employee performance closely, offering feedback, guidance, and encouragement as needed for continuous improvement within the team dynamic.
- Managed daily operations for smooth functioning of the postal facility, ensuring timely mail delivery and pickup.
- Improved customer satisfaction by providing efficient and friendly service at the post office counter.
Tupperware Consultant
Tupperware
07.2008 - 06.2010
- Enhanced team performance by sharing best practices and collaborating with fellow consultants in monthly meetings.
- Contributed to company-wide sales growth through consistent top-tier performance, setting an example for fellow consultants and reinforcing Tupperware''s reputation for quality customer service.
- Established lasting connections with local businesses for collaborative promotions, introducing their clientele to Tupperware products while providing mutual exposure opportunities.
- Grew revenue through upselling techniques, helping customers understand the benefits of additional products for their specific needs.
- Delivered exceptional after-sales support, addressing any concerns or issues promptly to maintain client trust.
- Boosted Tupperware sales by creating engaging and informative product demonstrations.
- Exceeded personal sales goals while consistently maintaining a high level of customer satisfaction.
- Organized successful Tupperware parties that generated new leads, increased brand awareness, and resulted in repeat business.
- Educated potential customers about the environmental benefits of using reusable Tupperware containers instead of disposable options.
- Mentored new consultants, sharing best practices for effective marketing strategies and relationship-building techniques to improve overall team success rates.
- Handled cash, check and credit cards, processing transactions onsite for products and services.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
Customer Service Representative
Miken Sports
05.2005 - 07.2008
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
No Degree - Athletic Training
North Iowa Area Community College
Mason City, IAHigh School Diploma -
Rockford Junior-Senior Rockford Senior High School
Rockford, IA05.2000
Skills
- Operational policies knowledge
- Safety Procedures
- Postal regulations
- Deadline-oriented
- Employee Training
- Customer-Oriented
- Workload Management
- Security Protocols
- Policy compliance
- Records Management
- Mail Sorting
- Mail distribution
- Labor Relations
- Cash Handling
- Office Administration
- Staff Training
- Employee Management
- Delivery Scheduling
Professional References
Robert Hartfield - Postmaster (Retired)
PH - 641-529-0109
Thomas Allen - Manager Post Office Operations - MPOO (Retired)
PH - 515-298-2732
Randy Adams - City Letter Carrier (Retired)
PH - 641-832-7112
Bradley Gentz - City Letter Carrier
PH - 641-420-2876
Christopher Back - Rural Letter Carrier
PH - 641-220-5101
Nick Woods - County Executive Director
PH - 618-562-1288
Timeline
Postmaster
United States Postal Service, USPS
10.2015 - Current
Customer Service Supervisor
United States Postal Service, USPS
10.2014 - 10.2015
RMPO Postmaster
United States Postal Service, USPS
05.2013 - 10.2014
Officer-in-Charge
United States Postal Service, USPS
07.2012 - 05.2013
Officer-in-Charge
United States Postal Service, USPS
08.2010 - 07.2012
Relief Postmaster
United States Postal Service, USPS
06.2010 - 08.2010
Tupperware Consultant
Tupperware
07.2008 - 06.2010
Customer Service Representative
Miken Sports
05.2005 - 07.2008
No Degree - Athletic Training
North Iowa Area Community College
High School Diploma -
Rockford Junior-Senior Rockford Senior High School
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