Jennifer Reinke
Norman,OK
Summary
Authorized to work in the US for any employer Detail-oriented Title Clerk well-versed in receiving, organizing and processing paperwork for Residential and Commercial property transfers. Adept at managing administrative and customer service requirements efficiently. Bringing excellent communication, time management and problem-solving abilities developed over 6+ years in field.
Self-motivated Maintenance Coordinator with outstanding experience in actively maintaining yearly residential and commercial HVAC Maintenance program. Successful in promptly responding to maintenance needs and completing quality repair work. Very good sales skills and management abilities.
Overview
23
23
years of professional experience
Work History
CSR Manager, Inside Sales Coordinator and Resident
Arthur’s Air Conditioning
Norman, OK
2020.12 - Current
- I am in charge of gathering information to ensure customer satisfactio.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
Title Policy Coordinator
Mortgage Connect LP
Moon Township, PA, PA
02.2019 - 12.2020
- Reviewed maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to company leadership.
- Managed maintenance team of 2 employees and coordinated repair schedule according to priority level.
- Developed maintenance reports to assess program success and inform operational decisions.
- Maintained and oversaw all Residential and Commercial Maintenance Program. I am in charge of selling all our Maintenance Programs.
- Since been employed with Arthur's Air Conditioning, I took our Maintenance customer numbers from 215 to 846.
- Worked effectively in fast-paced environments.
- Proven ability to develop and implement creative solutions to complex problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated leadership skills in managing projects from concept to completion.
Post Closing Coordinator
CK Capital
05.2020 - Current
- I oversee the Post Closing Department for CK Capital
- I have experience filing packages with Simplifile
- As well as working knowledge of lending practices.
Order Desk
Old Republic Title
11.2018 - 04.2020
- I enter in all the abstracting orders for the company
- Order abstracts from GET, pull tax searches, etc
- Began Training as abstractor
Owner
Jenna's Commercial Cleaning
01.2014 - 09.2019
- Provided extensive Cleaning Services and Customer Service to clients in the Commercial Cleaning and
- General business sectors
- Interpreted clients' needs and introduced services that would perfectly fit those requirements
- Operated equipment such as Varnish and Carpet Cleaning Machines.
Medical Records Clerk
Norman Clinic
03.2005 - 12.2009
- Entered details such as payments, account information and call logs into the computer system
- Worked directly with doctors and nurses to achieve proper filing of patients medical charts and records.
Research Analyst- Zoning Analyst
Zoning Info Inc
08.2004 - 06.2005
- Researched and updated all required materials needed for firm and partners
- Responded to customer requests via telephone and email
- Analyzed departmental documents for appropriate distribution and filing
- Copied, logged and scanned supporting documentation
- Performed initial client assessment and analysis to begin research process
- Worked directly with City Zoning Officials to achieve proper zoning requirements for customers properties
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
Commercial Closing Assistant
Stewart Abstract
08.2000 - 03.2003
- Entered details such as payments, account information and call logs into the computer system
- Worked directly with attorneys and closers to achieve accurate information regarding land title
- Researched and updated all required materials needed for firm and partners
- Responded to customer requests via telephone and email
- Analyzed departmental documents for appropriate distribution and filing
- Verified data integrity and accuracy
- Responsible for running data trace reports by running the program and checking all information accurate
- Also responsible for bringing it to the attorneys attention is there was a lien or other discrepancy.
Education
Petro Tech Certification - Oil And Gas
Francis Tuttle Technology Center - Portland
Oklahoma City, OK10.2021
Associate of Arts - Business
Oklahoma City Community College
2007
Skills
- EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS (Less than 1 year)
- FAST LEARNER (Less than 1 year)
- WRITTEN AND VERBAL (Less than 1 year)
- Excel
- Customer Service
- Commercial Cleaning
- Research
- Project Management
- Recruiting
- Computer Skills
- Assessments
- Sales: Influence & Negotiation — Highly Proficient
- June 2019
- Measures a candidate's ability to effectively use influence and negotiation techniques to engage with
- And persuade customers
- Full results: Highly Proficient
- Customer Service Fit — Highly Proficient
- Assesses personality traits that result in high-quality customer service
- Working with MS Word Documents — Highly Proficient
- July 2020
- Knowledge of various Microsoft Word features, functions, and techniques
- Data Entry: Accuracy — Highly Proficient
- Entering data quickly and accurately
- Customer focus & orientation — Proficient
- Responding to customer situations with sensitivity
- Full results: Proficient
- Project timeline management — Proficient
- Prioritizing and allocating time to effectively achieve project deliverables
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Additional Information
- Project management skills Strong initiative
- Basic computer skills Strong written and verbal communication skills
- Fast learner Works well independently
- Good communication skills Internet research
- Safety knowledge
- W H
- Title Clearing
- Title I Compliance
- Administrative Management
- Business Controls
- Renewals Management
- Business Correspondence
- Microsoft Excel
- Customer Inquiries
- Schedule Preparation
- Problem Resolution
- Job Prioritizing
- Coordinating Maintenance Schedules
- Training Program Improvement
- Maintenance Documentation
- Service Requests
Timeline
CSR Manager, Inside Sales Coordinator and Resident
Arthur’s Air Conditioning
2020.12 - Current
Post Closing Coordinator
CK Capital
05.2020 - Current
Title Policy Coordinator
Mortgage Connect LP
02.2019 - 12.2020
Order Desk
Old Republic Title
11.2018 - 04.2020
Owner
Jenna's Commercial Cleaning
01.2014 - 09.2019
Medical Records Clerk
Norman Clinic
03.2005 - 12.2009
Research Analyst- Zoning Analyst
Zoning Info Inc
08.2004 - 06.2005
Commercial Closing Assistant
Stewart Abstract
08.2000 - 03.2003
Petro Tech Certification - Oil And Gas
Francis Tuttle Technology Center - Portland
Associate of Arts - Business
Oklahoma City Community College
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