Jennifer Renforth
Argos,USA
Summary
Results-oriented professional with extensive experience in customer service at Dynamic Synergy. Expertise in client communication and problem-solving, with a strong track record of enhancing customer satisfaction. Demonstrated ability to manage multiple tasks effectively while ensuring compliance and quality in every interaction.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Dynamic Synergy
03.2022 - 09.2024
- Ability to multi-task and utilize multiple computer applications to access and enter date in member accounts.
- Ability to conduct themselves in HIPAA compliant and ethical manner.
- Incoming and outgoing calls, new account creation, insurance verification, documentation processing, order set up and management.
- Communicate professionally with members, caregivers, guardians, medical professionals, and co-workers.
Merchandiser
Hallmark
10.2020 - 03.2022
- As a Retail Merchandiser, I had the opportunity to work independently to showcase my organization and times management skills.
- I had the ability to establish retailer relationships, while being the face of Hallmark. Collaborated with local store teams to optimize product placement and maintain inventory levels as well as support fellow team members with seasonal resets and installations, when needed.
- On occasion Hallmark asked me to service another vendor’s product in a store that I was no assigned to.
- Department Resets: At times, I was able to be apart of a team responsible for installations and various tasks like building and installing Hallmark fixtures, relocating card departments and products, as well as resetting card sections.
Program Assistant- Paraprofessional
School City of Mishawaka
08.2017 - 06.2019
- Classroom support- Helping teachers prepare lessons, managing the classroom, and organizing materials.
- Student support- Tutoring students, helping with behavior management, and attending to students’ needs.
Education
Bachelor of Science - Psychology
Trine University
Angola, IN06.2018
Skills
- Client-focused communication
- Customer service excellence
- Active listening and inquiry
- Problem resolution strategies
- Team collaboration and support
- Planning and organization skills
- Microsoft Office proficiency
Timeline
Customer Service Representative
Dynamic Synergy
03.2022 - 09.2024
Merchandiser
Hallmark
10.2020 - 03.2022
Program Assistant- Paraprofessional
School City of Mishawaka
08.2017 - 06.2019
Bachelor of Science - Psychology
Trine University
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