JENNIFER RESH

Responsible for greeting guests, helping make reservations for dining and transportation, fulfilling ticketing requests, upselling products, and answering theme park questions.

• Provided expert recommendations for theme park and hotel dining options, attractions, or entertainment based on personal experiences.
• Enhanced customer satisfaction by providing personalized vacation planning services tailored to individual needs and preferences. Upsold relevant products like Freestyle Cups, Harry Potter breakfast, Express Passes and lanyards.
• Stayed current on theme park updates to provide up-to-date information and advice on destinations, accommodations, and activities.
• Resolved client issues promptly and professionally, maintaining high levels of customer satisfaction and repeat business.
• Developed customized itineraries based on client interests and budget constraints, maximizing enjoyment while minimizing costs.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Asked open-ended questions to better ascertain client needs and determine best Universal Orlando offerings.
• Managed vendor relationships with hotels, airlines, and local service providers to enhance offerings.
• Fostered a positive work environment by actively participating in team meetings, sharing ideas, and supporting colleagues through professional development.

Scored standardized testing in writing/language arts for middle grades, for various school districts. This is a seasonal position.

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Supervised lunchroom and recess activities.
• Maintained day-to-day classroom management and discipline to promote learning initiatives.
• Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
• Worked with principal's office on disciplinary and safety issues.

• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Applied interpersonal and communication skills to establish selling relationship with customers.
• Processed information and merchandise through POS register system.
• Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
• Greeted customers, helped locate merchandise and suggested suitable options.
• Proven ability to develop and implement creative solutions to complex problems.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.

• Personally put 100 plus new hires into Peoplesoft ahead of grand opening.
• Process completion for all new hires in Peoplesoft, including I-9’s and background checks
• Developed disaster and recovery strategy to prepare company for hazardous weather conditions and local emergency situations.
• Conducted orientation sessions and organized on-the-job training for new hires
• Evaluated the effectiveness of training programs and recommended improvements to upper management
• Metrics reporting
• Organized and edited training manuals, multimedia visual aids and other educational materials
• Selected and assigned instructors to conduct specific training programs
• Tested all training software and hardware prior to the training program
• Responsible for payroll via ADP for all employees on bi-weekly basis.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.
• Partnered with HR Manager to ascertain hiring needs and subsequently provide candidate recommendations.

• Responsible for creating, staffing and leading special events to include up to 250 children at VBS,
• Easter events, Christmas pageants and specially themed movie nights
• Supervised a group of 14 teachers throughout the year to include new hire paperwork, training, discipline and scheduling
• Fostered reasoning and problem solving through active exploration games and activities
• Gave one-on-one attention to children while maintaining overall focus on the entire group
• Established weekly routines that were easy for the children to follow.

• Supported human resources staff with new hire orientations and monthly departmental meetings
• Coordinated complex travel schedules, accommodations and trip logistics for candidates and executives
• Entered personnel and subcontractor data into a central database
• Worked as a partner in a variety of cast member focused activities including job fairs, education fairs, employee benefit expos etc.

• Managed team of 5 academic advisors
• Facilitated New Student Orientation
• Monitored student’s academic progress and referred students who were struggling to campus resources
• Pointed students to relevant information about academic and personal support services available at the college
• Provided information to students regarding the policies and procedures as it relates to dishonesty, sexual harassment, drug abuse, academics and safety.

• Responsible for screening all applications and resumes, interviewing candidates for various entry level positions, conducting background checks, and facilitating new hire orientation
• Coordinated performance appraisals with management teams
• Facilitated "Legal Issues in HR" to various levels of management
• Created employee recognition programs to boost morale and increase communication within a diverse work environment.

• Guided applicants through hiring process while supporting all employment departments, presenting and facilitating pre-employment information and hosted new hire benefits briefing sessions
• Provided support over the phone to job applicants in contact center.

• Conducted orientation sessions and organized on-the-job training for new hires
• Organized and edited training manuals, multimedia visual aids and other educational materials
• Delivered a wide variety of courses including topics on communication, team building, safety and ADA compliance
• Worked extra hours as a Youth Education Series facilitator at EPCOT teaching STEM themed programming to local students.