Jennifer Reuther
Independence,IA
Summary
Successful Human Services career with twenty two years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
25
25
years of professional experience
Work History
Client Services Coordinator
Timberline Billing Services
Independence, Iowa
08.2020 - Current
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Created customer support strategy to increase customer retention.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
Customer Service Representative
In The Country Garden And Gifts
Independence, IA
03.2020 - 08.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Director of Human Services
Goodwill Industries Of Northeast Iowa
Waterloo, IA
02.2006 - 11.2019
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Referred families to shelters, legal resources and educational programs.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
Case Management Supervisor
Buchanan County Community Services
Independence, IA
07.1996 - 01.2006
- Devised and implemented cost-control plans to enhance department operations.
- Guided and supervised residential and vocational programs to promote social work and case management principles.
- Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients.
- Reviewed and developed intake and discharge planning strategies to encourage client engagement and retention.
Education
Bachelor of Arts - Sociology
University of Iowa
Iowa City, IA12.1994
Skills
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Understanding Customer Needs
- Issue and Complaint Resolution
- Courteous with Strong Service Mindset
Timeline
Client Services Coordinator
Timberline Billing Services
08.2020 - Current
Customer Service Representative
In The Country Garden And Gifts
03.2020 - 08.2020
Director of Human Services
Goodwill Industries Of Northeast Iowa
02.2006 - 11.2019
Case Management Supervisor
Buchanan County Community Services
07.1996 - 01.2006
Bachelor of Arts - Sociology
University of Iowa
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