Summary
Overview
Work History
Education
Skills
Awardsvolunteeringother
Accomplishments
Timeline
Generic

JENNIFER REY

Miami,FL

Summary

Responsible and motivated, experienced professional with a strong background in travel, tourism, and customer service. Adept at building and maintaining relationships with agents, terminal operators, cruise lines, and destination partners. Skilled in rapidly acquiring new knowledge and applying effectively.

Overview

20
20
years of professional experience

Work History

Berthing Analyst, Deployment Operations

Royal Caribbean Group
Miami, USA
09.2022 - Current
  • Collaborate with agents and terminal operators to align schedules and optimize berth allocation for over 200+ destinations around the world
  • Serve as point of contact for vessel operators, agents and terminal operators on berth schedules and conflicts; resolve berthing conflicts in timely manner
  • Analyze the allocation of berths for incoming vessels to ensure smooth operations
  • Prepare berthing utilization status report
  • Monitor Port Berth inbox; continuous tracking, follow-up and timely reporting of berthing status for future, existing deployment and custom charters
  • Review and interpret immigration, port constraints policies and berthing timelines for regions and ports around the world

Analyst, Deployment Operations

Royal Caribbean Group
Miami, USA
07.2018 - 09.2022
  • Lead the deployment commercialization process for both Royal Caribbean International and Celebrity Cruises
  • Collaborate with various stakeholders including Revenue Management, Sales, Marketing and Operations teams to ensure the timely and accurate openings of sailings for sale
  • Facilitate the guest and market communication of new sailings, changes to existing sailings, and cancellation of sailings
  • Evaluate existing deployment procedures and recommend improvements to the loading and tracking process
  • Audit sailings ahead of each deployment season to ensure that the reservation system matches the desired and intended itinerary
  • Partner with Charter Sales Team to ensure seamless execution of full ship charters
  • Assist with berthing operations and itinerary modifications
  • Prepare training material

Senior Executive Secretary

Royal Caribbean Group
Miami, USA
07.2015 - 07.2018
  • Support VP of Deployment and Itinerary Planning; VP of Revenue Planning & Analysis; and AVP of Corporate Planning
  • Provided full administrative support, manage complex calendars, and coordinate travel arrangements for four leaders of the company
  • Supported Deployment Operations: update Deployment Intranet site; publish itinerary changes; and support the commercialization process across the entire fleet
  • Prepare and process invoices and expense reports, as well as assist in preparation of yearly Operating Plan Book
  • Planned, developed and facilitate agenda for annual Seatrade Convention meetings
  • Manage onboarding, vacation and sick time for new hires, rotational analyst and interns
  • Organize team quarterly events; assist in Michael Bayley’s All Hands Meetings; active member of Employee Activities Committee
  • Prepare training material

Paralegal

Phillips, Richard & Rind, P.A.
Miami, USA
01.2009 - 06.2015
  • Company Overview: Medium size, fast paced firm, specializes in representing Labor Unions (Service Employees International Union, Fraternal Order of Police, United Teachers of Dade, Transport Workers’ Union, etc.)
  • Analyzed new termination/non-termination grievances filed; identify error(s) in grievance process; prepared case brief and managed case files in tracking database from intake through closure
  • Reviewed and interpret Collective Bargaining Agreements, Employee Handbook, Settlement Agreements and Arbitration Awards
  • Created, edit, submit legal documents: arbitration request (FMCS/AAA), correspondence, motions, orders, notices, briefs, subpoenas, information requests, exhibit lists, and hearing notebooks
  • Reviewed grievance documents, audio and videos; index and assemble documents
  • Scheduled and calendared court dates and grievance hearing deadlines; arranged conferences and meetings; attended arbitration
  • Prepare and assist with client intake (grievant, union representative, and witnesses); provide translation support (Spanish)
  • Continuous communications with Employer HR, union representative, arbitrator, counsel and witness
  • Contributed to weekly strategic case meetings
  • Developed client reports for quarterly meetings and track budget
  • Medium size, fast paced firm, specializes in representing Labor Unions (Service Employees International Union, Fraternal Order of Police, United Teachers of Dade, Transport Workers’ Union, etc.)

Guest Port Services Agent/Dispatch

Royal Caribbean Group
Miami, USA
01.2005 - 05.2015

Education

MBA - HR

Nova Southeastern University
Davie, FL
01-2027

B.S. - Criminal Justice

Florida International University
Miami, FL
01.2013

A.S. - Paralegal Studies

Miami Dade College
Miami, FL
01.2008

Skills

  • Port Operations Knowledge
  • Geographical knowledge
  • Communication and Problem-solving Skills
  • Trademark Law
  • Event Planning
  • Project Management
  • Microsoft Office
  • AS400
  • Tungsten
  • Hyperion
  • Brenock IMS
  • Power BI
  • Detail-oriented
  • Self-starter
  • Communication and Problem-solving Skills
  • 20 Years Cruise Experience
  • Other Language: Spanish

Awardsvolunteeringother

  • Circle of Excellence, 2019
  • Captain and Commodore Award, Q2 2019
  • Active Go Team Member (RCG’s Incident Support and Response Team), Captain/Co-Captain, 2019
  • Anchor in Gold Award for Outstanding Customer Service, Royal Caribbean International, 2008
  • Notary Public in Florida, 05/2025

Accomplishments

  • Circle of Excellence - 2019
  • Captain & Commodore Award - Q2 2019
  • Anchor in Gold Award for Outstanding Customer Service - 2008

Timeline

Berthing Analyst, Deployment Operations

Royal Caribbean Group
09.2022 - Current

Analyst, Deployment Operations

Royal Caribbean Group
07.2018 - 09.2022

Senior Executive Secretary

Royal Caribbean Group
07.2015 - 07.2018

Paralegal

Phillips, Richard & Rind, P.A.
01.2009 - 06.2015

Guest Port Services Agent/Dispatch

Royal Caribbean Group
01.2005 - 05.2015

MBA - HR

Nova Southeastern University

B.S. - Criminal Justice

Florida International University

A.S. - Paralegal Studies

Miami Dade College

Similar Profiles

  • Reagan RobinsonReagan Robinson

    Intern at BIMCOIntern at BIMCO

  • Jasmine ErvinJasmine Ervin

    <ul><li>Lead program management for the U.S. Army’s Common Hardware Systems-6 (CHS-6) program, driving launch execution and operational process improvements for mission-critical defense IT and communications hardware.</li><li>Oversee end-to-end project execution, aligning engineering, logistics, procurement, and finance teams to ensure contractual compliance and on-time delivery of warfighter-ready hardware.</li><li>Implement process enhancements across warehouse and supply chain functions to improve efficiency, cost savings, and readiness.</li><li>Manage project timelines, budget oversight, and risk mitigation strategies to support rapid deployment and sustainment operations.</li><li>Develop and manage supply chain strategies for procurement, distribution, and lifecycle sustainment, ensuring seamless integration of suppliers, logistics partners, and internal operations to meet program performance goals.</li></ul> at Leidos<ul><li>Lead program management for the U.S. Army’s Common Hardware Systems-6 (CHS-6) program, driving launch execution and operational process improvements for mission-critical defense IT and communications hardware.</li><li>Oversee end-to-end project execution, aligning engineering, logistics, procurement, and finance teams to ensure contractual compliance and on-time delivery of warfighter-ready hardware.</li><li>Implement process enhancements across warehouse and supply chain functions to improve efficiency, cost savings, and readiness.</li><li>Manage project timelines, budget oversight, and risk mitigation strategies to support rapid deployment and sustainment operations.</li><li>Develop and manage supply chain strategies for procurement, distribution, and lifecycle sustainment, ensuring seamless integration of suppliers, logistics partners, and internal operations to meet program performance goals.</li></ul> at Leidos

  • Maria ZhouriMaria Zhouri

    Student Analyst – Deployment & Operations at Nova Scotia HealthStudent Analyst – Deployment & Operations at Nova Scotia Health

  • GEMMA SANTERVAGEMMA SANTERVA

    Operations Accounting Associate - Accounts Receivable at Proexcel Property Management Inc./Filinvest AlabangOperations Accounting Associate - Accounts Receivable at Proexcel Property Management Inc./Filinvest Alabang

CREATE PROFILE
JENNIFER REY