Summary
Work History
Education
Timeline
Generic

JENNIFER REYES

Hollywood,FL

Summary

Skilled Referral Coordinator with 12 years of experience managing referrals for numerous medical providers. Reputation for skillfully communicating with stressed patients and ensuring full satisfaction. Thrive in a high-volume medical environment.

Work History

Referral Coordinator

Pediatric Associates Hollywood
Pembroke Pines, FL
08/01/14 - 04/10/24
  • Assisted in the development of referral processes and procedures.
  • Provided assistance to patients by answering questions about their coverage plans or benefits available through their insurance carriers.
  • Prepared reports summarizing authorization trends, pending requests, denials.
  • Participated in regular meetings to discuss referral strategies, network expansion, and program performance metrics.
  • Maintained accurate records of all authorizations, denials, appeals and other related paperwork.
  • Advised providers on submission of correct information for timely processing of authorization requests.

Medical Receptionist

Pediatric Associates Physician's Office
PEMBROKE PINES, FLORIDA
02/06/12 - 07/31/14
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.

Receptionist

Massage Envy Spa
Plantation, FL
01/20/11 - 01/30/12
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Verified visitors' identification cards before allowing access to the building.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.

CREW MEMBER

MCDONALDS
PEMBROKE PINES, FL
09/01/10 - 01/15/11
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.

Education

High School Diploma -

Charles W Flanagan High School
Pembroke Pines, FL
06-2011

Timeline

Referral Coordinator

Pediatric Associates Hollywood
08/01/14 - 04/10/24

Medical Receptionist

Pediatric Associates Physician's Office
02/06/12 - 07/31/14

Receptionist

Massage Envy Spa
01/20/11 - 01/30/12

CREW MEMBER

MCDONALDS
09/01/10 - 01/15/11

High School Diploma -

Charles W Flanagan High School

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JENNIFER REYES