JENNIFER REYES
El Paso
Summary
Developed exceptional customer service and management skills in high-end retail environment, looking to transition into new field. Adept at overseeing inventory, managing staff, and ensuring exceptional client experience. Bringing strong ability to adapt and apply skills to achieve success in new industry.
Overview
29
29
years of professional experience
Work History
Formalwear Manager
The Men's Wearhouse
05.2016 - Current
- Administer tuxedo rental operations, understanding and demonstrating tuxedo product knowledge, sizing, and styles for 40+ weddings and other special events bookings weekly leading to over 700k in volume and lowest re-order percentage on all regions
- Train and support 15+ employees on all tuxedo operations including oracle system, fittings, JAVA, order entry, receiving shipments and fulfillment of 30+ daily online orders
- Executed local bridal shows in the market, fitting 30+ models for show runaway, booth product presentations, preceding an increase of 36% on wedding bookings
- Participated with the store manager and team leaders to ensure the store is visually set to brand standards are executed per company direction
Operations Manager
The Men's Wearhouse
11.2006 - 05.2016
- Contributed with store manager to ensure store schedule accuracy and proper staffing to effectively execute operational tasks, while maintaining proper sales coverage to deliver customer satisfaction
- Assisted store manager with training and support 15+ employees on all internal operation functions
- Collaborated with store manager with the implementation of the store programs to increase productivity in sales, customer service, and operations
- Including, to stay informed daily on corporate communication, directives, policies, and procedures
- Participated with Store Manager to fulfill store supplies biweekly, assisted in receiving 10+ shipment boxes daily to ensure merchandise is displayed to maintain a clean and neat store for customer satisfaction
Assistant Manager
The Men's Wearhouse
03.1998 - 11.2006
- Assisted Store Manager by conducting interviews, external talent recruitment, and attended 10+ dress for success seminars
- Generate business growth and increased client retention by maintaining positive relationships with customers, handling daily phone calls, emails, Medallia reviews and ensuring customers satisfaction
- Partnered with store manager to conduct store meetings ensuring 15+ store team members are up to date with all company directives to achieve statistical and volume goals set by the company, demonstrated proficiency to ensure support staff execute properly all areas for customer satisfaction
- Contributed with store manager in developing game plans and following up on execution to maximize sales and drive consistent performance results
Customer Sales Associate
The Men's Wearhouse
05.1996 - 03.1998
- Managed sales through building a relationship with customers from greeting to post-sale contact and pushing for suit savers kits which led to 100+ purchases and a newspaper article for being top seller on the entire company
- Collaborated with Management and leads to provide high quality customer service to 200+ daily, while upholding brand standards and values, increasing customer survey score by 15%
- Organized store based on 4+ departments including tuxedo rental, custom clothing, online orders, and retail sales to ensure company guidelines were met for 15+ employees
Education
No Degree - Criminal Justice
Valle Verde Community College
Skills
- Bilingual in English / Spanish
- Proficient use of MS PowerPoint
- Proficient use of MS Excel
- Proficient use of Zoom
- Proficient use of Teams
- Proficient in JAVA
- Proficient in POS Systems
- Proficient in Oracle
- Proficient in The Loop
- Familiar managing email and social media
- Proficient in customer service and management
- Time management
- Organizational skills
- Interpersonal skills
- Flexibility and adaptability
- Critical thinking
- Problem Solving
- Customer service
- Store operations
- Leadership development
- Complaint resolution
- Driving business growth
- Positive attitude
- Teamwork
- Multitasking
- Relationship building
Languages
English
Spanish
Timeline
Formalwear Manager
The Men's Wearhouse
05.2016 - Current
Operations Manager
The Men's Wearhouse
11.2006 - 05.2016
Assistant Manager
The Men's Wearhouse
03.1998 - 11.2006
Customer Sales Associate
The Men's Wearhouse
05.1996 - 03.1998
No Degree - Criminal Justice
Valle Verde Community College
Similar Profiles
Matthew GULISHMatthew GULISH
Store Lead at The Men's WearhouseStore Lead at The Men's Wearhouse
Neil WesslingNeil Wessling
Assistant Store Manager at The Men's WearhouseAssistant Store Manager at The Men's Wearhouse
Alexander MayAlexander May
Store Manager at The Men's WearhouseStore Manager at The Men's Wearhouse