Summary
Overview
Work History
Education
Skills
ADDITIONAL EXPERIENCE & PROJECTS
Timeline
Generic

JENNIFER REYES

Netcong

Summary

Bilingual banking professional with over 6 years of experience in financial services, specializing in client relationship management, operational leadership, and service excellence. Adept at onboarding clients, managing complex account transactions, and providing proactive, responsive support to both clients and internal teams. Known for a strong ability to streamline processes, ensure compliance, and exceed performance goals in dynamic environments. A skilled communicator fluent in both English and Spanish, with a deep commitment to fostering lasting client relationships and delivering exceptional service. Experienced in training and leading teams to meet and surpass organizational objectives, and highly adaptable to new financial systems and technologies.

Overview

6
6
years of professional experience

Work History

Store Supervisor

TD Bank
05.2023 - Current
  • Oversee daily branch operations, ensuring accurate account administration and compliance with banking policies and regulatory standards.
  • Lead and mentor a team of banking professionals, offering guidance and training to enhance customer service and operational efficiency.
  • Manage client onboarding processes, including account openings, maintenance, and transactions, ensuring timely and accurate service.
  • Proactively resolve customer inquiries and issues, fostering long-term relationships and customer loyalty.
  • Collaborate with internal teams to provide seamless and responsive support for client needs and internal goals.

Teller Manager

TD Bank
11.2022 - 05.2023
  • Supervised teller line operations, ensuring accurate cash handling, compliance with security protocols, and timely processing of financial transactions.
  • Supported the execution of client transactions including deposits, withdrawals, and transfers, while maintaining a focus on customer experience.
  • Delivered training and feedback to ensure the team met operational targets and provided outstanding client service.
  • Managed compliance with regulatory guidelines while delivering cross-sell opportunities for banking products.

Retail Banker

TD Bank
02.2019 - 11.2022
  • Managed client inquiries and service requests, ensuring quick resolutions and accurate transaction processing.
  • Processed account changes, including address updates and beneficiary changes, maintaining accurate client information in banking systems.
  • Supported clients with financial needs, offering solutions such as loans, deposits, and IRAs.
  • Ensured adherence to internal policies, regulatory compliance, and accurate data entry into banking systems.

Education

Associate in Business Administration -

County College of Morris
Randolph, NJ
05.2020

Skills

  • Banking Systems & Software: Proficient in using banking POS systems and financial reporting tools
  • Client Relationship Management: Experienced in managing client accounts, offering personalized service, and maintaining accurate client information
  • Wealth Management & Client Onboarding: Skilled in account maintenance (ie, address/beneficiary changes, transactions) and assisting in the onboarding process for new clients
  • Customer Service & Conflict Resolution: Strong ability to resolve client issues promptly and foster positive, lasting relationships
  • Compliance & Regulatory Awareness: Knowledge of banking compliance protocols and regulatory requirements for financial transactions
  • Bilingual: Fluent in both English and Spanish, enhancing communication with a diverse clientele

ADDITIONAL EXPERIENCE & PROJECTS

  • Process Improvement Initiatives: Contributed to initiatives aimed at improving the efficiency of client onboarding, transaction processing, and service delivery. Collaborated with cross-functional teams to identify opportunities for streamlining operations and enhancing client experience, ensuring timely, accurate, and compliant services.
  • Team Leadership & Development: Played a key role in training and coaching branch staff, fostering a collaborative, customer-focused environment and contributing to team performance and goal achievement.

Timeline

Store Supervisor

TD Bank
05.2023 - Current

Teller Manager

TD Bank
11.2022 - 05.2023

Retail Banker

TD Bank
02.2019 - 11.2022

Associate in Business Administration -

County College of Morris

Similar Profiles

CREATE PROFILE