Jennifer Reyes
Homestead
Summary
Motivated and dependable professional with over 10 years of customer service experience and a strong background in office operations and team support. Recognized for excellent communication, organization, and problem- solving skills. Eager to learn, grow, and become a valuable asset to any team, contributing to a positive and efficient work environment.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Horta's and Assoicates Group
03.2024 - Current
- Managed scheduling and calendar coordination for multiple executives.
- Maintained inventory of office supplies and placed orders.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Assisted coworkers and staff members with special tasks on daily basis.
- Streamlined office procedures to enhance operational efficiency and organization.
- Facilitated communication between departments to improve workflow and collaboration.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Lead Collection Specialist
VERAMED HEALTH
04.2021 - 02.2024
- Verify patient eligibility through nobel and vision share Software and contact Insurance companies to verify benefits as necessary
- resolve claim Denials
- write off duplicate claims
- Document all procedures and communications through Bridge software application as instructed
- posting insurance and patient payments
- Verify outgoing patient invoices
- Reconcile and post payments from various prescription plans
- Comply with company policies and procedures, as well Medicare and HIPPA guidelines
- speak with customers about their billing concerns and work to resolve discrepancies quickly and accurately
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
Front Desk Receptionist/Front Office Medical Assistant
Rene L. Lopez - Guerrero MD
04.2017 - 03.2021
- Managed patient scheduling and appointment confirmations to optimize front office efficiency.
- Facilitated effective communication between patients and healthcare providers to enhance service delivery.
- Assisted with electronic health record management for accurate patient documentation and data integrity.
- Coordinated insurance verification processes to streamline patient billing procedures and reduce errors.
- Trained new staff on front office protocols, improving onboarding efficiency and team performance.
- Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
- Coordinated medical records management, ensuring accuracy, confidentiality, and timely access for healthcare providers.
- Verified patient information by interviewing patient, recording medical history, and confirming purpose of visit.
- Handled sensitive information with discretion, adhering to HIPAA guidelines at all times.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Education
Certificate - Medical Assistant
Florida Career College
Miami, FL07-2017
High School Diploma -
Braddock G Holmes High School
Miami, FL06-2016
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Administrative Assistant
Horta's and Assoicates Group
03.2024 - Current
Lead Collection Specialist
VERAMED HEALTH
04.2021 - 02.2024
Front Desk Receptionist/Front Office Medical Assistant
Rene L. Lopez - Guerrero MD
04.2017 - 03.2021
Certificate - Medical Assistant
Florida Career College
High School Diploma -
Braddock G Holmes High School