Revenova/Salesforce
Jennifer Reynolds
Rome,GA
Summary
With a proven track record at Manco Logistics, I excel in operations management and staff training, enhancing system efficiencies and fostering team growth. My expertise in system upgrades and employee relations has significantly increased workplace productivity and client satisfaction, showcasing my ability to drive positive change and maintain high retention rates.
Overview
11
11
years of professional experience
Work History
System Administrator
Manco Logistics
01.2024 - Current
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
- Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Managed onboarding and offboarding of employees.
Corporate Trainer
Manco Logistics
01.2024 - Current
- Developed training programs to meet company objectives.
- Supported company growth by designing targeted training programs for new hires.
- Collaborated with management to identify company training needs and scheduling.
- Leveraged industry best practices to continuously update and refine training content, ensuring relevance and applicability in a dynamic business environment.
- Created training programs and instructional materials to further educate personnel.
- Streamlined onboarding process for efficiency, facilitating smoother integration of new employees.
- Worked with vendors to customize courseware to accommodate business needs.
Carrier Compliance
Manco Logistics
01.2024 - Current
- Developed quality assurance standards and company processes. Ensure all team members are educated on the latest regulations and processes. Adhere to industry quality and safety standards
- Manages the due diligence and risk management responsibilities needed to ensure that carriers meet the industry standards.
- Analyze motor carrier data to determine whether carriers attempting to onboard meet the company’s carrier qualification requirements
- Utilize motor carrier monitoring services, government databases, and other resources during the due diligence process to identify and assess carriers that pose an unreasonable amount of risk to the company; take actions to reduce that risk
- Maintain accurate background data on carriers and ensure proper record keeping in the operating systems; validate documents such as motor carrier agreements and insurance certificates
Operations Manager
Matheson Postal Services
05.2022 - 02.2024
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and maintained relationships with external vendors and suppliers.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Interacted well with customers to build connections and nurture relationships.
Operations Manager
Rood Logistics
07.2018 - 05.2022
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Account Manager
Scott Logistics Corp
05.2013 - 06.2018
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Education
Music: Voice And Piano
Young Harris College
Young Harris, GAHigh School Diploma -
Armuchee High School
Rome, GA05-2003
Skills
- System Upgrades
- System monitoring
- Technical Support
- User Management
- Course design
- Policy Development
- Staff Training
- Transportation Management
- Operations Management
- Employee relations and conflict resolution
- Planning and Implementation
Software
Timeline
System Administrator
Manco Logistics
01.2024 - Current
Corporate Trainer
Manco Logistics
01.2024 - Current
Carrier Compliance
Manco Logistics
01.2024 - Current
Operations Manager
Matheson Postal Services
05.2022 - 02.2024
Operations Manager
Rood Logistics
07.2018 - 05.2022
Account Manager
Scott Logistics Corp
05.2013 - 06.2018
Music: Voice And Piano
Young Harris College
High School Diploma -
Armuchee High School