Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Reynolds

Nampa,ID

Summary

Dynamic Membership Specialist with a proven track record at Intermountain MLS, excelling in relationship building and customer satisfaction. Adept at financial statements and audit reconciliations, I enhance member retention through exceptional service and training initiatives, ensuring compliance and accuracy in all operations. Committed to fostering strong connections and resolving issues effectively.

Overview

40
40
years of professional experience

Work History

Membership Specialist

Intermountain MLS
02.2023 - Current


  • Enhance membership retention by developing strong relationships with members and understanding their needs.
  • Member satisfaction by providing exceptional customer service and addressing their needs promptly.
  • Provide training for new Membership Specialists, ensuring consistency in customer service standards across the department.
  • Maintained accurate records of all memberships, ensuring timely renewals and updates as needed.
  • Maintained membership database, ensuring that all information was current and accurate.

Membership/Accounts Payable and Receivable Specialist

Ada County Association of REALTORS®/IMLS
05.2005 - 09.2013


  • Boosted accuracy of financial records by conducting regular account reconciliations and resolving discrepancies.
  • Facilitated smooth audits by maintaining well-organized documentation of financial transactions.
  • Maintained detailed knowledge of relevant industry regulations, ensuring company compliance.
  • Managed and responded to correspondence and inquiries from customers and vendors.

Audit Clerk

Albertsons
05.1999 - 08.2003
  • Received daily reports and supporting documentation for routine audits and promptly reported any discrepancies for further review on stores.
  • Demonstrated strong attention to detail while reviewing complex financial transactions and identifying discrepancies.
  • Reconciled accounts, spreadsheets and documents on daily basis on stores throughout the nation using [Software].


Member Service Representative

Idahy Federal Credit Union
02.1997 - 09.1999
  • Collected and distributed large sums of monies while maintaining and balancing with precise accuracy.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Verified customer identification and documentation for compliant transactions.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
  • Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
  • Promoted a positive work environment by fostering open communication between colleagues and supervisors.
  • Opened customer accounts and provided deposit and withdrawal receipts.
  • Contributed to branch sales goals by effectively cross-selling credit union products and services.
  • Participated in community outreach events as a representative of the credit union, promoting its mission and values within the local area.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Clerical Specialst

Idaho Department of Health and Welfare
08.1987 - 11.1995
  • Assisted our team of twelve Health Facility surveyors with processing their reports on the facilities throughout Idaho.
  • Coordinated travel arrangements for executives, ensuring smooth business trips without delays or complications.
  • Assisted in training new hires on company procedures and software tools, ensuring seamless integration into the team.
  • Supported team members by taking on additional tasks during high-volume periods, ensuring deadlines were met consistently.
  • Maintained strict confidentiality while handling sensitive information, adhering to established security protocols.
  • Supervised clerical staff of five (5) when Supervisor took leave of absence for a few months.
  • Performed thorough quality checks on outgoing correspondence to ensure professional appearance and error-free content.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Supported staff on special assignments and ad hoc projects.
  • Edited and proofread documents for accuracy and completeness.
  • Purchased and maintained office supplies.
  • Coordinated, scheduled and took minutes of meetings and appointments.
  • Informed and supported business leaders through consistent communication and administrative support duties.

Records Clerk

ID Department of Transportation/Financial Control
05.1985 - 08.1987
  • Prepared daily deposits and bank reconciliations for our Bureau. Collected all the deposits from the bureaus in the ITD Department.
  • Took deposits to the State Capital for processing.
  • Assisted with typing, data entry, and answering incoming calls as required.
  • Maintained accuracy of records by verifying accuracy of data in records.
  • Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
  • Generated reports from database systems to track records.
  • Followed established policies and procedures to maintain compliance with regulations.
  • Assisted in audits preparation, ensuring all required documentation was easily accessible and up to date.
  • Followed confidentially regulations to maintain privacy.
  • Participated in regular reviews of record management policies, offering valuable input based on firsthand experience working with the system daily.

Education

Medical Transcription And Terminology

Boise State University Outreach
Nampa, ID
01-1994

High School Diploma -

Meridian High School
Meridian, ID
05-1984

Skills

  • Written and oral communication
  • Relationship building
  • Relationships and rapport; Issue resolution
  • Financial Statements
  • Reception management
  • Audit and Bank Reonciliations

Timeline

Membership Specialist

Intermountain MLS
02.2023 - Current

Membership/Accounts Payable and Receivable Specialist

Ada County Association of REALTORS®/IMLS
05.2005 - 09.2013

Audit Clerk

Albertsons
05.1999 - 08.2003

Member Service Representative

Idahy Federal Credit Union
02.1997 - 09.1999

Clerical Specialst

Idaho Department of Health and Welfare
08.1987 - 11.1995

Records Clerk

ID Department of Transportation/Financial Control
05.1985 - 08.1987

Medical Transcription And Terminology

Boise State University Outreach

High School Diploma -

Meridian High School

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Jennifer Reynolds