Jennifer Reynoso
Laurel,MD
Summary
Dynamic Restaurant Manager and full-time Business Administration student at Bowie State University, known for a strong work ethic, dedication, and hands-on leadership. Proven track record in financial management, customer engagement, and staff development. Successfully created and executed business plans that increased food and beverage sales while improving staff scheduling and training efficiency. Committed to fostering a positive, team-oriented atmosphere and consistently delivering exceptional service that drives customer satisfaction and loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Blvck Cow
03.2023 - Current
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Effectively managed payroll timekeeping and paperwork for new hires and terminations.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Enhanced financial controls to minimize theft and loss risks, maintaining accurate accounts and cash drawers.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Responsible for booking large reservations and private dinners.
Restaurant Manager
Mad Cow Grill
10.2022 - 09.2024
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Dietary Aide
Queen of Peace Residence
01.2022 - 05.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Stayed up-to-date on menu changes to help customers make food choices.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Served meals to residents in accordance with established schedules and dietary procedures.
Social Media Coordinator
St. Johns University
08.2021 - 05.2022
- Created social media content with consistent content and tone.
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Interacted with fans and clients in effort to take advantage of positive posts and feedback to boost brand identification.
- Researched and analyzed industry trends to inform search marketing strategies.
Team Lead
Panera Bread
07.2019 - 08.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Education
Bachelor of Science - Buisness Administration
Bowie State University
Bowie, MD05-2026
High School Diploma -
Eleanor Roosevelt High School
Greenbelt05-2021
Skills
- Restaurant operations management
- Customer-oriented
- Organization and prioritization
- Staff scheduling
- Food service background
- Point of sale (POS) system operation
- Shift management
- Customer engagement
- Business planning
- Networking strategies
- Project planning
- Financial management
- Expense tracking
- Schedule preparation
- Basic Computer Skills
- Payroll Processing
- Labor Cost Control
Certification
Certified in ServSafe Food and Alcohol Safety.
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Manager
Blvck Cow
03.2023 - Current
Restaurant Manager
Mad Cow Grill
10.2022 - 09.2024
Dietary Aide
Queen of Peace Residence
01.2022 - 05.2022
Social Media Coordinator
St. Johns University
08.2021 - 05.2022
Team Lead
Panera Bread
07.2019 - 08.2021
Bachelor of Science - Buisness Administration
Bowie State University
High School Diploma -
Eleanor Roosevelt High School
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