Jennifer Reza
Round Rock
Summary
Proactive professional with 15 years of experience using team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager/Event Manager
FBR Management
06.2023 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
Business Manager
Reza's Recipe
05.2021 - Current
- Developed and monitored budgets to ensure financial stability
- Established performance goals and objectives, monitored progress, and ensured compliance with company standards
- Requested approvals for departmental supply and equipment purchases, invoices and reimbursements
- Successfully managed multiple projects simultaneously within budget constraints
- Assisted in creating and executing marketing plans to increase customer loyalty and drive sales
- Collaborated closely with marketing teams to develop cohesive branding strategies that resonated with target demographics.
- Managed budgets effectively, optimizing resource allocation to maximize festival impact.
Bar Trainer/ Catering Coordinator
Chuys
05.2015 - 05.2021
- Developed efficient systems for tracking inventory levels and ordering new supplies as needed
- Trained staff on proper cocktail preparation methods according to company standards
- Performed opening duties such as checking stock levels and verifying that all equipment is functioning properly
- Utilized strong knowledge of wine, beer, spirits and mixed drinks to create custom cocktails
- Scheduled and received food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Ensured compliance with health department regulations regarding food safety, sanitation, and hygiene protocols
- Maintained inventory of all catering supplies and equipment, ensuring availability for events
General Manager
Genghis Grill
08.2013 - 05.2015
- Monitored store performance and identified opportunities for improvement
- Built and maintained relationships with vendors and suppliers
- Established and maintained proactive human resource functions, complying with labor regulations
- Executed sales and operational activities, producing results that met or exceeded business plan
- Maintained product and service quality standards by conducting ongoing evaluations and investigating complaints
- Managed profit goals against budget and prior year, keeping controllable costs within budget
- Assessed team member performance through formal reviews leading to promotions or terminations as necessary
- Recruited team members to maintain adequate staffing levels
- Used computerized inventory system to plan and manage adequate inventory levels
Assistant Manager
Potbelly
06.2008 - 08.2013
- Helped oversee the daily operations of the store, managing staff and inventory
- Coached and mentored new employees on company policies and procedures
- Assisted with new employee training and conducted performance reviews to track overall progress
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Liaised between managers and employees, communicating concerns and expectations to appropriate parties
- Performed administrative duties such as processing payroll information or managing employee benefits programs
- Oversaw daily financial transactions and managed cash flow to support profitability
- Tracked store inventories and replenished products according to demand
- Handled employee discipline and termination according to company policies
Education
Management A.A.S - Management
El Centro College
Dallas, TXHigh School Diploma -
Skyline Academy
Dallas, TX05.2008
Skills
- Customer Relationship Management
- Manage Operations
- Guest relations
- Team leadership and supervision
- On-site execution
- Schedule management
- Menu planning
- Event billing
- Vendor coordination and contract negotiations
- Social media representation
Certification
- Texas Driver's License
- Texas Food Manager Certification
- TABC Certification
Timeline
Manager/Event Manager
FBR Management
06.2023 - Current
Business Manager
Reza's Recipe
05.2021 - Current
Bar Trainer/ Catering Coordinator
Chuys
05.2015 - 05.2021
General Manager
Genghis Grill
08.2013 - 05.2015
Assistant Manager
Potbelly
06.2008 - 08.2013
High School Diploma -
Skyline Academy
Management A.A.S - Management
El Centro College
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