Jennifer R. Garcia
San Antonio,TX
Summary
Highly motivated, energetic and ambitious professional with a strong work ethic. Outstanding communication, interpersonal and problem-solving skills. Successful in collaborating with cross-functional teams and establishing an exceptional rapport with individuals on all levels. Enthusiastic leader with the ability to support, recruit, train and mentor others. Excellent organizational and time management skills with attention to detail. Effectively and efficiently manage several projects simultaneously and achieve progress in all.
Overview
18
18
years of professional experience
Work History
Engagement Director
Building Talent Foundation
01.2023 - Current
- Lead a team of five Engagement Managers in Austin, San Antonio, Houston, Dallas and Minneapolis.
- Built and maintained relationships with the Leading Builders of America, community organizations, trade schools and trade employers.
- Developed and implemented dynamic communication strategies.
- Summarized complicated topics into simple formats for better understanding for candidates and clients across the board.
- Ensured adherence to industry best practices throughout the engagement lifecycle, maintaining high standards of quality control.
- Provided mentorship and guidance to junior staff members, fostering professional growth and development.
- Assisted in recruiting and screening candidates for the local market employer partners.
- Sourced and recruited for Executive Level opportunities internally and for the Leading Builders of America through sources such as Indeed, Zip Recruiter and LinkedIn.
- Posted available positions internally and for clients on internal ATS, JobsToBuild.
- Conducted in-person and virtual interviews.
- Pulled daily reports to see progress for open requisitions.
- Scheduled interview lineup and implemented a policy for offer letters for internal hires.
- Traveled to large Texas markets and Minneapolis to maintain high level partnerships and ensure the local Engagement Managers are effectively sourcing qualified candidates.
Senior Engagement Manager
Building Talent Foundation
01.2022 - 01.2023
- Fostered strong relationships with clients, enhancing engagement and driving meaningful feedback for continuous improvement.
- Implemented strategic engagement initiatives, significantly improving client satisfaction and retention rates.
- Supervised the Austin Engagement Manager to ensure the role was properly trained and executing all job duties.
- Analyzed client data to identify trends, informing strategic recommendations that led to noticeable gains in service delivery.
- Developed and executed engagement strategies that streamlined communication processes, resulting in marked improvements in project efficiency.
- Spearheaded cross-departmental workshops, fostering teamwork and enhancing project outcomes through shared insights and resources.
- Utilized JobsToBuild ATS, allowing real-time tracking of satisfaction metrics and facilitating proactive adjustments for candidate opportunities.
- Cultivated a positive client environment, encouraging open communication and collaboration, which strengthened partnerships and drove engagement.
- Planned and co-hosted hiring events in partnership with Home Builders and Community Organizations.
- Visited Trade and High Schools to engage with students in CT programs who seeking career opportunities in Residential Construction.
Engagement Manager
Building Talent Foundation
06.2021 - 01.2022
- Recruited for all level positions within residential construction to include labor intensive and paraprofessional positions.
- Crafted strategies to boost partner engagement and satisfaction.
- Implemented solutions to overcome operational challenged, improving productivity in San Antonio and Austin.
- Analyzed data trends to guide decisions, resulting in better measurable goal outcomes.
- Fostered strong relationships with partners, enhancing communication and ensuring alignment with goals for successful outcomes.
- Streamlined project workflows, achieving noticeable improvements in efficiency and accelerating opportunities to candidates with career opportunities.
- Developed targeted engagement strategies, leading to substantial growth in customer satisfaction and loyalty metrics.
- Maintained comprehensive project documentation, ensuring transparency and adherence to compliance standards throughout the engagement lifecycle.
- Spearheaded client sourcing, recruiting, and initial interviewing to achieve substantial improvements in satisfaction and reducing company recruiting time.
- Analyzed market feedback to refine service offerings,leading to noticeable client retention and engagement.
Account Manager/Recruiter
TradeSTAR Inc.
11.2019 - 06.2021
- Responsible for overseeing customer accounts
- Serve as lead point of contact between TradeSTAR and active and inactive clients as well as prospects
- Build, maintain and develop client relationships
- Generate sales leads and set client meetings to develop new accounts
- Work closely with clients to help identify business needs
- Attend networking events, industry functions, lunches, dinners to help build client relationships
- Conduct visits to clients with tokens of appreciation based off calendar visits
- Source and recruit for qualified candidates through Indeed, Facebook, Zip Recruiter, LinkedIn and TWC referrals
- Enter open orders into Avionte as well as post on Indeed
- Conduct thorough phone and face-to-face interviews
- Submit drug screens and background checks
- Document each candidates’ qualifications if met and market out to clients
- Schedule interview with clients if needed, conduct orientation, and provide start details to employee
Acting Branch Manager/Recruiter
Tier 1 Personnel
04.2018 - 11.2019
- Primarily responsible for overseeing the daily operations of the San Antonio Branch servicing over 28 clients and 300 field employees
- Hire, train, and coach front office staff including recruiters and on-site personnel.
- Responsible for driving incremental growth of branch revenue
- Provide the highest quality customer service to both clients and candidates
- Manages Applicant Tracking System and Recruiting Database
- Conducts daily vacancy audits with active clients
- Inputs open requisitions in ATS and uploads on company website
- Conducts initial candidate screening, phone screening, in person interview and coordinates interview with client
- Coordinate site walk-through with client/site supervisor
- Conducts DMV checks (for employees who will operate motor vehicles)
- Schedule fingerprinting for specific clients
- Schedule and submit background checks
- Coordinates internal and external drug screening
- Drafts Offer Letters for corporate and field employees
- Creates new-hire Personal Information Files (PIF)
- Obtains all pre-hire documents
- Maintain relationships with clients as well as develop new relationships through networking, cold calls, and industry searches online
- Thoroughly review resumes and initiate reference checks
- Conduct Job Fairs on and off-site
- Ensure all new-hire documentation is uploaded and processed (benefits, direct deposit, W-4)
- Manage monthly expense reports for San Antonio Branch
- Perform other duties as assigned from corporate
Staffing Supervisor
Integrated Human Capital
11.2016 - 04.2018
- Source and Recruit for Light Industrial, Administrative – Professional and various Direct Hire positions as requested by clients. Sourcing to include: Job Fairs, online advertising; Indeed, Zip Recruiter, Craigslist, Career Builder and Facebook job-boards and LinkedIn
- Full cycle recruiting to include sourcing, interviewing, processing, running background checks, E-Verify, reference checks, in-house and outsourcing drug screens
- Maintain and update associate/customer records in Avionte to ensure accuracy and completeness
- Provide all associates with specific client and/or IHC orientations
- Monitor associate attendance and performance. Offer coaching/counseling to ensure quality job performance and success
- Resolve Customer/Client/Associate issues and/or complaints
- Serve as initial point of contact for injuries and ensure proper documentation is complete and uploaded into Avionte
Executive Administrative Assistant
HEB In-Store Leasing
03.2012 - 11.2016
- Support 3 In-Store Leasing Managers and Shopping Development Director
- Execute all Lease Agreements and send appropriate memos out to tenants.
- Manage Cypress Conference Room A, B, C, D, Patio Conference A and Patio Conference B calendars and request.
- Initial point of contact for leasing information for all Texas Regions.
- Screen incoming calls, voicemail, mail and emails in a timely manner.
- Manage Director’s Email and Calendar to maintain a smooth and organized daily schedule.
- Scheduled travel as needed to include airfare, hotel stay, rental cars and restaurant reservations.
- Manage internal and external HEB Leasing website. Discreetly planned and organized any departmental events.
- Manage Accounts Receivables report to maintain contact with tenants who are late payers by sending letters with invoice as well as following up with phone calls.
- Manage expense reports for Leasing Managers and Director
- Update Leasing “bible” monthly with rent increase amounts as well as new tenant information, availability and maintenance information
- Maintain Leasing Files
Senior Administrative Assistant
HEB Milk Plant
11.2009 - 03.2012
- Support 200 partners with payroll, benefits and perform full administrative duties.
- Manage projects and processes independently as well as collect, compile, and analyze information for inclusion in reports and presentations.
- Screen, reply to memos, mail, emails and phone calls. Quickly and accurately shift attention between multiple tasks and information.
- Collect, compile, and analyze moderately complex data and information. Manage expense reports for all leadership
- Organized all plant events.
- Setup interview, drug screens and submit background checks for all offered candidates.
- Conduct New Hire Orientation in the Milk Plant.
- Effectively and efficiently submit request for payment for received invoices.
- Assist in inventory control for product received.
- Manage multiple calendars for General Manager and Operations Leaders
- Schedule travel as needed for air travel, hotel and rental car
Administrative Assistant I / Receptionist
HEB Automotive-Parkway Systems
02.2007 - 11.2009
- Fulfilled administrative duties. Screened and directed phone calls and mail.
- Interacted with all customers and collected payments for all transactions.
- Maintained a critical filing system for customers such as UPS, SAIA, Kimberly Clarke, Lone Star Bakery and Nissan Forklift.
Skills
- Talent acquisition and development
- Administrative support
- Recruitment strategy development
- Client support
- Customer relationship management
- Analytical report development
- General ledger management
- Team management
Timeline
Engagement Director
Building Talent Foundation
01.2023 - Current
Senior Engagement Manager
Building Talent Foundation
01.2022 - 01.2023
Engagement Manager
Building Talent Foundation
06.2021 - 01.2022
Account Manager/Recruiter
TradeSTAR Inc.
11.2019 - 06.2021
Acting Branch Manager/Recruiter
Tier 1 Personnel
04.2018 - 11.2019
Staffing Supervisor
Integrated Human Capital
11.2016 - 04.2018
Executive Administrative Assistant
HEB In-Store Leasing
03.2012 - 11.2016
Senior Administrative Assistant
HEB Milk Plant
11.2009 - 03.2012
Administrative Assistant I / Receptionist
HEB Automotive-Parkway Systems
02.2007 - 11.2009
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