Jennifer Rhodes
Kapaau,HI
Summary
Demonstrated expertise in identifying and addressing customer needs in fast-paced environments. Extensive experience in marketing and customer service roles, focusing on customer engagement and loyalty development. Proficient in utilizing communication tools to enhance customer satisfaction and drive brand growth. Strong collaborator with cross-functional teams to achieve business objectives and foster positive relationships through tailored solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Marketing Executive
Hilton Grand Vacations Club
Waikoloa, Hawaii
10.2024 - Current
- Provided exceptional customer service through face-to-face interactions and phone conversations, fostering positive relationships.
- Identified customer needs promptly, enhancing satisfaction and loyalty through tailored solutions.
- Collaborated with cross-functional teams to achieve organizational goals.
- Engaged customers using strong interpersonal skills, creating a welcoming and responsive environment.
Store Manager
Paperdoll Interiors
La Quinta, California
04.2021 - 06.2024
- Oversaw daily store operations, maintaining exceptional customer service standards.
- Monitored inventory levels and coordinated timely restocking to satisfy customer demands.
- Implemented visual merchandising aligned with brand guidelines and seasonal trends.
- Resolved customer inquiries and complaints to enhance shopping experience.
Sales Agent
Keller Williams
Rancho Mirage, California
08.2021 - 05.2024
- Negotiated contract terms between buyers and sellers to facilitate successful transactions.
- Conducted property showings, delivering detailed information to engage prospective buyers.
- Developed marketing materials that enhanced visibility of listings and attracted potential clients.
- Attended training sessions to ensure compliance with real estate regulations and implement best practices.
CNA/CPT
John F. Kennedy Hospital
Indio, California
09.2019 - 10.2021
- Provided direct patient care and assistance with daily living activities.
- Monitored vital signs and reported changes to nursing staff promptly.
- Assisted with mobility and transportation of patients throughout the facility.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
CNA/CPT
Eisenhower Medical Center
Rancho Mirage, California
08.2017 - 02.2021
- Provided direct patient care and assistance with daily living activities.
- Documented patient information accurately in electronic health records.
- Assisted with mobility and transportation of patients throughout the facility.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Ensured compliance with regulatory standards in all laboratory practices.
Education
Bachelor of Arts - Business Administration And Management
California State San Bernando
San Bernardino, CA/ Palm Desert12-2025
Skills
- Market analysis and digital marketing tools
- Customer assistance
- Building rapport
- Team collaboration
- Effective communication
- CRM software usage
Accomplishments
- Hootsuite Platform Certification, Issued Feb 2022 Credential ID 46705184, Microsoft Word, Excel, Spreadsheets, Property Management Software, MLS, Fareharbor
Certification
- California Department of Real Estate, Issued Feb 2020, Expires Nov 2027,#02078934
Additional Employment
I have worked in office management and Health Care for many years; upon request will provide additional work experience.
Timeline
Marketing Executive
Hilton Grand Vacations Club
10.2024 - Current
Sales Agent
Keller Williams
08.2021 - 05.2024
Store Manager
Paperdoll Interiors
04.2021 - 06.2024
CNA/CPT
John F. Kennedy Hospital
09.2019 - 10.2021
CNA/CPT
Eisenhower Medical Center
08.2017 - 02.2021
Bachelor of Arts - Business Administration And Management
California State San Bernando