Jennifer Riad
Augusta,KS
Summary
Dynamic professional with a proven track record at Jump Start, enhancing customer relationships and driving sales growth through exceptional customer service and problem-solving abilities. Skilled in team motivation and retail operations, I have significantly contributed to improving service delivery and operational efficiency. Expert in money handling and critical thinking, I excel in fast-paced environments, consistently achieving targets.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Jump Start
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while r
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Participated in training programs to enhance product knowledge and customer service skills.
- Responded to customer requests for products, services, and company information.
Administrative Assistant
Friona Cattle Feeders
11.2022 - 04.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
Manufacturing Associate
Bultman Supply Company
02.2021 - 04.2023
- Made sure that products were produced on time and are of good
- Organized work to meet demanding production goals.
- Enhanced product quality by conducting thorough inspections and adhering to strict quality control protocols.
- Operated complex machinery efficiently while adhering to all safety guidelines set forth by the company and regulatory agencies.
- Participated in troubleshooting efforts when problems arose during the manufacturing process in order to minimize disruptions to production schedules.
- Utilized various tools such as calipers, micrometers, or gauges for precise measurements during the assembly process to ensure consistent product quality.
- Coordinated with shipping departments to ensure timely delivery of finished goods to customers, thereby enhancing overall customer satisfaction.
Assistant Manager
Stumpy's and Co.
01.2021 - 11.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Dietary Assistant
Stevens County Hospital & Clinic
11.2019 - 05.2020
- Demonstrated strong attention to detail while completing daily tasks such as taking accurate meal orders from nurses or directly from patients when necessary.
- Played an active role in ensuring continuous improvement within the department by participating in regular staff meetings and sharing feedback on processes or areas needing attention.
- Assisted dietitians with conducting nutrition assessments by collecting relevant data from patients'' medical records or interviews when needed.
- Enhanced team efficiency through effective communication with kitchen staff, dietitians, and nursing personnel.
Education
Associate of Arts - Behavioral Sciences
Butler Community College
El Dorado, KS11-2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Product and service knowledge
- Team motivation
- Task Delegation
- Retail Operations
- Sales Growth
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Timeline
Customer Service Representative
Jump Start
12.2023 - Current
Administrative Assistant
Friona Cattle Feeders
11.2022 - 04.2023
Manufacturing Associate
Bultman Supply Company
02.2021 - 04.2023
Assistant Manager
Stumpy's and Co.
01.2021 - 11.2021
Dietary Assistant
Stevens County Hospital & Clinic
11.2019 - 05.2020
Associate of Arts - Behavioral Sciences
Butler Community College
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