Jennifer Riccardi
Jersey City,NJ
Summary
Experienced Learning and Development leader with a proven track record in creating and implementing impactful development initiatives. Adept at spearheading comprehensive learning strategies, driving team growth, and collaborating with stakeholders to enhance organizational performance. Skilled in designing, launching, and scaling global learning programs for diverse employee populations, while effectively managing teams and fostering cross-functional relationships. Bringing end-to-end program management expertise, exceptional communication skills, and a strong commitment to aligning learning initiatives with business objectives.
Overview
5
5
years of professional experience
Work History
Assistant Director of Residence Life
Saint Peter’s University
06.2022 - Current
- Lead a team of four full-time professional staff members and staff of 26 students by handling onboarding, employee development, leadership development, and team effectiveness.
- Identify department performance gaps to create personalized staff training to meet client needs to increase satisfaction by 16%
- Manage and collect assessment data with formal methods such as surveys, focus groups, and informational interviews to increase employee satisfaction by 12%
- Increased relationships and collaboration with campus partners by 32%to strategically assess campus needs to increase partnerships and mitigate and resolve risks
- Create and facilitate e-learning opportunities including online webinars, training videos, and resource website
- Identify and drive improvement projects to reduce production time for staff and clients to increase value while maintaining high-quality services and client experience
Area Coordinator
University of Scranton Office of Residence Life
06.2021 - 06.2022
- Facilitated leadership development training for over 80 staff members
- Coordinated over 160 applicants including scheduling, conducting, and evaluating interviews
- Coached 23 employees to create a comprehensive roadmap to develop the skills, experiences, and knowledge for employee development
Senior Curriculum Designer
Hiitide
11.2020 - 11.2021
- Consulted with subject experts and stakeholders to develop curriculum and marketing content
- Developed curriculum for virtual learning using adult learning theory and agile SAM and ADDIE methodologies
- Advocated for customer needs based on feedback from surveys, course evaluations, and online forums
- Created standards, processes, documentation, and training for new curriculum designers
- Updated UX/UI designs of mobile and desktop content for customers
Operations Manager
Seton Hall University
10.2020 - 06.2021
- Led efforts to create collaboration with campus partners to create scalable processes that set up the team for the long-term success of student retention and success
- Assigned housing assignments, arranged room changes, and operational records and requests for over 2000+ students using SaaS and CRM software
- Audited the keys for over 1000+ rooms on campus, including testing and organizing keys
- Create custom department development offerings, including workshops, asynchronous guides, and video recordings
Events Supervisor
Canisius College Office of Event Services
08.2018 - 05.2020
- Aided in the planning, development, and implementation of over 500 campus-wide programs using software, 25Live
- Hired, scheduled, trained, and supervised 15 employees
- Addressed concerns and complaints of over 100 internal and external customers during event planning and the day of the event in a timely matter
- Developed customer service assessments to aid in improving the office’s performance and increase customer and guest satisfaction by 34%
Education
Master of Science - Higher Education, and Client Affairs Administration
Canisius University
Buffalo, NY05.2020
Bachelor of Science - Counseling and Human Services
University of Scranton
Scranton, PA05.2018
Skills
- Learning & Development Strategy
- Leadership Development
- Team Effectiveness
- Stakeholder Management
- Program Management
- Global Learning Solutions
- Talent Development
- People Management
Timeline
Assistant Director of Residence Life
Saint Peter’s University
06.2022 - Current
Area Coordinator
University of Scranton Office of Residence Life
06.2021 - 06.2022
Senior Curriculum Designer
Hiitide
11.2020 - 11.2021
Operations Manager
Seton Hall University
10.2020 - 06.2021
Events Supervisor
Canisius College Office of Event Services
08.2018 - 05.2020
Master of Science - Higher Education, and Client Affairs Administration
Canisius University
Bachelor of Science - Counseling and Human Services
University of Scranton
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