JENNIFER RICE
Delaware,OH
Summary
Experienced professional with a proven track record in face-to-face customer interactions and service solutions. Proficient in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Adept team collaborator who can adapt to evolving needs and consistently strives for results through efficient and empathetic service. Recognized for reliability and a proactive approach in achieving customer and organizational objectives.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Substitute Food Service Worker
Olentangy Local Schools
02.2023 - Current
- Handled cashier duties for over 400 students per shift, maintaining accuracy of monies received or exchanged, daily reconciliation, and bank deposits.
- Prepared and served food items in compliance with health and safety standards.
- Operated kitchen equipment, ensuring proper usage and maintenance procedures were followed.
- Collaborated with team members to enhance workflow efficiency during peak service times.
- Developed strong interpersonal skills while interacting with students and coworkers in a fast-paced environment.
- Successfully handled multiple tasks simultaneously while maintaining accuracy throughout the shift.
- Assisted in inventory management, monitoring stock levels, and minimizing waste.
- Maintained cleanliness of work area, including counters, prep tables, shelves, ovens and refrigeration equipment.
- Ensured compliance with health regulations regarding food storage temperatures and sanitation guidelines.
Exhibited strong organizational skills when managing time effectively between tasks. - Displayed an understanding of basic nutrition principles while preparing and serving meals.
- Prepared variety of foods, such as meats, vegetables, and desserts according to customers' orders, supervisors' instructions and approved procedures.
- Performed daily closing tasks by washing dishes, packing and refrigerating leftovers, and end of day tasks.
Nutrition Services Assistant
SourcePoint
01.2020 - 09.2022
- Created a cheerful and positive atmosphere in our 3 café dining rooms by interacting with all customers, making sure that each felt welcome and comfortable.
- Achieved an increase in customer volume by 300 % by sharing our program door to door, by advancing programs, events and activities offered. Embracing new customers and assisting them in completing a registration and explanation of programs.
- Researched, strategized, facilitated and created coordination of improved programs and activities at the dining centers, including birthday and special event celebrations. Orchestrated and supervised volunteers for outside programs.
- Orienting and training dining center volunteers and new hosts.
- Maintaining accurate records which meet funding source requirements. Maintaining a thorough knowledge of customer eligibility for all funding sources, service availability, and all program requirements
- Received payments and donations for meals.
- Served clients meals in an offsite cafe. Assist customers with meal selection and menu options.
- Assist volunteers, kitchen, and nutrition staff in daily program operations to ensure accurate and timely delivery is completed while maintaining quality and safety standards and compliance
- Assist with clerical work, including filing, data entry, scanning, processing route binders, and preparing monthly menus. Inbound and outbound telephone customer service.
- Utilize Servtracker software adding new clients, updating client profile, meal changes/cancellations
- Adhering to all applicable nutrition project policies and procedures.
- Maintaining appropriate inventory of supplies and equipment, completing inventory reports.
Licensed Real Estate Agent
Columbus Board Of Realtors
04.2001 - 05.2018
- Assisting Residential Customers in the Buying and/or Selling Process of New or Existing Single Family Homes and Condominiums
- Perform Solicitation for New Clients
- Create and Utilize Marketing Tools for Real Estate Property and Self Promotion
- Develop and Maintain Customer Relationship with Continual Customer Communication and Complete Follow Through Beyond the Transaction of Sale
- Trained real estate agents by advising and coaching on contracts and general sales processes
- Resolved issues and conflicts during purchase or sale of real estate property.
- Generated lists of properties that were compatible with buyers' needs and financial resources.
- Acted as intermediary in negotiations between buyers and sellers.
- Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
- Accompanied buyers during visits to and inspections of property, advising them on suitability and value of homes are visiting.
- Reviewed property listings and attended staff and association meetings to remain knowledgeable about real estate markets.
- Showed homes to prospective buyers.
- Advised sellers on how to make homes more appealing to potential buyers.
- Compared property with similar properties that had recently sold to determine its competitive market price.
- Coordinated property closings, overseeing signing of documents and disbursement of funds.
- Conferred with escrow companies, lenders, home inspectors and pest control operators on adherence to terms and conditions of purchase agreements before closing dates.
- Promoted sales of properties through advertisements, open houses and participation in multiple listing services
- Developed networks of attorneys, mortgage lenders and contractors to whom clients may be referred
- Prepared documents such as representation contracts, purchase agreements, closing statements, deeds and leases
- Reviewed plans for new construction with clients, enumerating and recommending available options and features
- Prepared and guided clients through contracts, escrow paperwork and deeds
- Performed comparative market analysis to estimate property value
Intervention Aide
Olentangy Local Schools
08.2014 - 05.2016
- Supported students with individualized learning plans to enhance academic performance.
- Helped students to meet the goals of their IEPs and was a positive influence on their growth and development
- Provided one-on-one and small group instruction for students struggling with specific subjects, increasing their academic success.
- Utilized various assessment tools to measure student progress toward academic goals, guiding targeted interventions accordingly.
- Supported special education students by adapting instructional materials to meet their unique needs and providing accommodations as needed.
- Monitored student progress through ongoing assessments, adjusting instruction based on individual needs and goals.
- Facilitated social skills development by promoting positive peer interactions and modeling appropriate behaviors during class activities.
- Supported classroom teachers by managing administrative tasks such as creating visual aids, preparing materials, and organizing resources for lessons.
Education
Business
Kent State University
Kent, OHundefined
Hondros College of Real Estate
Westerville, OHSkills
- Active Listening and Communication
- Energetic and Outgoing
- Monetary Transactions
- Servsafe Certified
- Anticipating Guest Needs
- Enrichment Activities
Certification
State of Ohio Real Estate Salesperson License
Timeline
Substitute Food Service Worker
Olentangy Local Schools
02.2023 - Current
Nutrition Services Assistant
SourcePoint
01.2020 - 09.2022
Intervention Aide
Olentangy Local Schools
08.2014 - 05.2016
Licensed Real Estate Agent
Columbus Board Of Realtors
04.2001 - 05.2018
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Hondros College of Real Estate
Business
Kent State University
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