Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Jennifer Richards

Louisville,KY

Summary

Highly motivated Customer Service professional with extensive background in customer relations. Ability to learn quickly and self disciplined. Skilled at problem solving and conflict resolution. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. . Motivated to learn, grow and excel in customer service.

Overview

6
6
years of professional experience

Work History

Store Manager

Spirit Halloween LLC
Louisville, Kentucky
08.2020 - 11.2020
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed 15 store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Backroom Team Lead

Five Below
Louisville, KY
03.2016 - 07.2019
  • Received incoming merchandise and stored in correct stock locations.
  • Maintained orderly stockroom for ease of retrieval.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Performed 2 inventory counts to verify stock levels.
  • Kept work areas neat, clean and free from debris.
  • Greeted customers and directed to requested products.
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Greeted store customers and discussed needs.

Assistant Manager

Toys R Us
Louisville , KY
05.2017 - 06.2019
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Kept backroom clean and organized
  • Unload new shipments and mailed customer orders

Education

Associate of Applied Science - Veterinary Technology

Brown Mackie College
Louisville, KY
04.2015

Massage Certification - Massage Therapy

Louisville School of Massage
Louisville, KY
05.2007

Skills

  • Microsoft Office
  • Microsoft Windows
  • Store Merchandising
  • Customer Service
  • Microsoft Outlook
  • Microsoft Excel
  • Supply Ordering
  • Employee Training
  • Sales Strategies
  • Recruiting and Hiring
  • Inventory Management

Timeline

Store Manager

Spirit Halloween LLC
08.2020 - 11.2020

Assistant Manager

Toys R Us
05.2017 - 06.2019

Backroom Team Lead

Five Below
03.2016 - 07.2019

Associate of Applied Science - Veterinary Technology

Brown Mackie College

Massage Certification - Massage Therapy

Louisville School of Massage

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