Jennifer Richards
Richmond
Summary
Positive, upbeat, and dedicated to providing compassionate care, recognized for strong interpersonal abilities and supportive nature. Possesses foundational knowledge in assisting individuals with daily activities and administering basic health care, coupled with excellent communication and organizational skills. Committed to enhancing quality of life for those supported and fostering inclusive, respectful environment.
Results-driven support professional prepared for impactful roles in direct care environments. Proven ability to enhance clients' quality of life through tailored support and effective daily management. Known for strong collaboration and adaptability, ensuring seamless team operations and consistent quality outcomes.
Offering strong foundation in compassionate care and readiness to learn and grow in this field. Brings understanding of importance of individualized support and ability to quickly acquire new skills essential for role. Ready to use and develop communication and problem-solving abilities in a CNA role.
Attentive and passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational, and conflict management skills.
Experienced with providing comprehensive care and support to diverse client populations. Utilizes effective communication and interpersonal skills to foster positive relationships. Track record of maintaining safe and supportive environment tailored to individual needs.
Developed critical skills in supportive and compassionate care environment, seeking to transition into new field. Demonstrated ability to provide individualized support and effectively manage challenging situations. Aiming to leverage strong communication and organizational skills to make meaningful impact in new role.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Granite Bay Care LLC
08.2022 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Customer Service Representative
CoreLogic
07.2021 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Direct Support Professional
Independence Association
02.2013 - 06.2017
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Education
High School Diploma -
Mount Ararat High School
Topsham, ME06-1995
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Compassionate caregiving
- Medication administration
- Client documentation
- Housekeeping tasks
- Health and safety requirements
- Relationship building
- Direct patient care
- Patient care
Certification
- Adult CPR/AED certification – American Red Cross.
- First Aid Certification - American Red Cross
- Direct Support Professional Certification (DSP) - National Alliance for Direct Support Professionals.
- Certified Residential Medication Aide
- Safety Care
Timeline
Direct Support Professional
Granite Bay Care LLC
08.2022 - Current
Customer Service Representative
CoreLogic
07.2021 - 07.2022
Direct Support Professional
Independence Association
02.2013 - 06.2017
High School Diploma -
Mount Ararat High School
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