Jennifer Richards
Human Resource Professional
Ilion,NY
Summary
Offering blend of interpersonal skills and passion for employee development, eager to learn and grow in human resources environment. Contributes understanding of organizational behavior and labor laws, along with ability to manage recruitment and onboarding processes. Ready to use and develop talents in employee engagement and conflict resolution in Human Resources Manager role.
Overview
10
10
years of professional experience
Work History
Office Supervisor
Centro
03.2024 - Current
- Maintained a professional office environment to support maximum productivity.
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Provided exceptional customer service by addressing client and employee inquiries promptly and professionally.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
Human Resources Manager
Kelberman Center
Utica, NY
02.2022 - 03.2025
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Organized and led staff orientation programs and training to promote collaboration.
- Processed employee claims involving performance issues and harassment.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Motivated employees through special events and incentive programs.
- Used technologically relevant digital systems to manage payroll and benefits programs.
Operations Coordinator
Kelberman Center
Utica, NY
09.2021 - 06.2025
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Maintained strict confidentiality when handling sensitive employee information related to benefit plans and personal circumstances.
- Developed training materials related to company policies surrounding leaves of absence, ensuring employees and managers were well-informed of their rights and responsibilities.
- Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
Payroll Administrator
ECR INTERNATIONAL INC
Utica, NY
05.2019 - 09.2021
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Processed payroll garnishments such as tax liens and child support.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Provided excellent customer service by addressing employee inquiries about their paychecks promptly and accurately.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
- Submitted reports on payroll activities.
- Facilitated year-end reporting by preparing accurate W-2 forms for all employees within required deadlines.
- Managed employee records on database to maintain accuracy and updated information.
- Conducted regular audits of payroll data to identify discrepancies and ensure compliance with federal regulations.
- Educated employees on available benefit options, enabling informed decision-making during open enrollment periods.
- Reconciled monthly billing statements from insurance carriers, identifying discrepancies and resolving issues promptly.
Payroll Team Lead
Resource Center for Independent Living
Utica, NY
06.2018 - 05.2019
- Monthly reporting and compliance regulation standard management
- Conducted regular performance reviews for team members to identify areas of improvement and provide constructive feedback.
- Streamlined payroll processes by implementing automated systems and reducing manual tasks.
- Increased employee satisfaction with the payroll process by addressing inquiries promptly and effectively resolving issues.
- Created customized payroll reports for senior management, providing valuable insights into staffing costs and trends.
- Reduced payroll errors by implementing thorough audits and process improvements.
- Coordinated new hire and termination processes to facilitate smooth operations.
- Processed retroactive pay adjustments and other special payments to make up for compensation shortfall in previous pay period.
- Managed a team of payroll specialists, ensuring timely and accurate processing for over 1600 employees.
Help Desk Analyst
Resource Center for Independent Living
Utica, NY
08.2016 - 06.2018
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Maintained detailed documentation of all help desk interactions for future reference and analysis.
- Logged support tickets and closed when issues were resolved.
- Collaborated with IT team members to identify trends in reported issues, leading to proactive solutions for recurring problems.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Assisted in training new help desk staff, sharing best practices and technical knowledge for improved service quality.
Administrative Assistant
Expert Global Solutions
Utica, NY
05.2015 - 08.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Education
Associate of Science - Information Technology
Bryant & Stratton College
Cicero, NY2012
Skills
HR policies and procedures
Employee relations
Microsoft office proficiency
Training and mentoring
Records management
Benefits and compensation management
Compensation and benefits
Corrective action planning
Recruitment and hiring
Human resources operations
Compliance
Payroll administration
Onboarding and orientation
Legal compliance
Employee onboarding
Staff management
Performance appraisal
Employee retention
Workforce planning
Recruitment and selection
Recordkeeping
Payroll coordination
Background checks
Employee handbook development
Policy enforcement
Risk management
Organizational development
New employee orientation
Diversity and inclusion
Benefits administration
Succession planning
Online position posting
Internal communications
Career development
Job analysis
Exit interviews
HR analytics
Regulatory compliance
Performance assessment
Team building
Employment law
HRIS management
Labor law compliance
HR guidance
Timeline
Office Supervisor
Centro
03.2024 - Current
Human Resources Manager
Kelberman Center
02.2022 - 03.2025
Operations Coordinator
Kelberman Center
09.2021 - 06.2025
Payroll Administrator
ECR INTERNATIONAL INC
05.2019 - 09.2021
Payroll Team Lead
Resource Center for Independent Living
06.2018 - 05.2019
Help Desk Analyst
Resource Center for Independent Living
08.2016 - 06.2018
Administrative Assistant
Expert Global Solutions
05.2015 - 08.2016
Associate of Science - Information Technology
Bryant & Stratton College
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