Jennifer Richmond
Florence,KY
Summary
Dynamic and results-driven manager with extensive expertise in retail and restaurant management, complemented by a strong foundation in team leadership. Proven track record of overseeing a multi billion-dollar restaurant, enhancing employee performance, reducing operational costs, controlling shrinkage, and fostering customer loyalty. With years of progressive experience, a commitment to operational excellence and strategic planning drives growth and productivity. Emphasizing collaboration and adaptability, consistently demonstrates exceptional problem-solving and decision-making skills to achieve organizational objectives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
AVI Foodsystems, Inc
10.2021 - Current
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
General Manager
Bear Paddle Swim School
07.2020 - 09.2021
- Strong leader that developed a team that fostered growth, promoted 3 internal candidates into management positions
- Lead and manage a staff of 30 employees
- Uphold excellent customer service by communicating effectively with potential and existing customers while building relationships with the families
- Provide information about our facility, swim program, mission and core values
- Ensure facility safety and cleanliness
- Manage daily school operations for provide efficiencies, revenue growth, and retention of customers and staff
- Supervise/plan/anticipate scheduling and staffing needs
- Interviewing/hiring/training/evaluating/discipline/firing of staff
- Lead monthly in-service training
- Oversaw daily operations, ensuring compliance with company policies and industry regulations.
- Manage school level P&L, budget, and expense efficiencies
- CPO Certified
Restaurant Manager
Olive Garden
09.2011 - 09.2020
- Enforced health and safety regulations, maintaining compliance with local laws and standards.
- Collaborated with kitchen staff to streamline food preparation processes for efficiency.
- Analyzed financial reports to identify trends, manage budgets, and maximize profitability.
- Trained and mentored staff on operational procedures and customer service techniques.
- Fostered a positive work environment through effective communication and team-building strategies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Retail Manager
Cracker Barrel Old Country Store
12.2017 - 02.2019
- Implemented inventory management strategies to reduce shrinkage and optimize stock levels.
- Fostered a positive work environment by mentoring team members and encouraging collaboration.
- Executed marketing initiatives that increased foot traffic and strengthened community engagement.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Developed training programs for staff to improve product knowledge and service efficiency.
- Led sales team to achieve monthly targets through strategic planning and performance monitoring.
- Trained and mentored staff, fostering a culture of continuous improvement and teamwork.
- Led daily operations, ensuring compliance with company policies and procedures.
- Directed daily store operations to enhance customer satisfaction and drive sales performance.
Restaurant Manager
Cracker Barrel Old Country Store
12.2013 - 02.2017
- Assessed operational performance to measure compliance with regulatory, industry and brand standards
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
- Oversaw daily restaurant operations, ensuring exceptional guest experiences and adherence to service standards.
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue
- Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives
- Optimized profits by controlling food, supplies and labor costs on a daily basis
- Built sales forecasts and schedules to reflected desired productivity targets
- Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction
- Implemented inventory control measures, reducing waste and optimizing supply management.
Education
Bachelor of Science - Environmental Science
Olivet College
Olivet, MISkills
- Operational efficiency management
- Inventory management
- Food safety compliance
- Budget management
- Effective team leadership
- Effective time management
- Strategic business analysis
- Collaborative team development
- Problem resolution
- Team player
Certification
- ServSafe January 2028
- ServSafe Instructor November 2027
- ServSafe Proctor November 2027
- Driver's License
Timeline
General Manager
AVI Foodsystems, Inc
10.2021 - Current
General Manager
Bear Paddle Swim School
07.2020 - 09.2021
Retail Manager
Cracker Barrel Old Country Store
12.2017 - 02.2019
Restaurant Manager
Cracker Barrel Old Country Store
12.2013 - 02.2017
Restaurant Manager
Olive Garden
09.2011 - 09.2020
Bachelor of Science - Environmental Science
Olivet College
Additional Information
Soccer Coach
Health Coach
Animal Advocate