Jennifer Richwine
Orem,UT
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
22
22
years of professional experience
Work History
Store Manager
Burlington
07.2019 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Department Manager/Store Manager
H&M
08.2013 - 03.2019
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Supervisor
Ross
06.2012 - 08.2013
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Pink and Beauty Category Manager
Victoria’s Secret
10.2011 - 04.2012
- Optimized space allocation for product displays based on sales data, ensuring maximum visibility and sell-through rates.
- Mentored junior team members in category management best practices, contributing to a high-performing and collaborative work environment.
- Merchandise to company standard, drive selling of full price and execute semi-annual sales events.
- Increased overall category sales by developing and executing strategic merchandising plans.
- Collaborated with cross-functional teams to develop promotional campaigns that effectively increased category awareness and sales growth.
Gift Shop Manager
Cracker Barrel Old Country Store
12.2007 - 10.2011
- Awarded 'Retail Manager of the Year' fiscal 2010
- Increased customer satisfaction by implementing efficient inventory management and product display techniques.
- Boosted sales through the development of creative marketing strategies and in-store promotions.
- Managed a team of employees, providing training and guidance to ensure excellent customer service and shop maintenance.
- Streamlined store operations by implementing effective scheduling plans, reducing labor costs without sacrificing customer service quality.
- Enhanced overall shopping experience by maintaining a clean, organized, and visually appealing store environment.
- Organized special events within the gift shop to attract new customers while engaging existing clientele furthering brand loyalty.
Store Manager
Deb Shops Inc.
08.2007 - 12.2007
- Directly responsible for coaching and developing assistant manager and employees on providing excellent customer service, scheduling to meet business demand, opening/closing, exceeding visual standards, ensuring signage and product pricing was current, processing freight with urgency, personally decreasing theft by increasing awareness and creating an alliance with mall security
- 75k soft lines store.
Store Director
Hollywood Video
06.2007 - 08.2007
- Providing specialized customer service involving opening and maintaining rental accounts.
- Encouraging passion for movies.
- Streamlined inventory management processes for improved accuracy and timely replenishment of stock.
- Cultivated strong relationships with vendors, negotiating favorable terms and conditions for the store''s benefit.
- Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
- Led a team of employees in daily tasks, providing ongoing training and mentoring for their professional growth.
General Sales Manager
Robinson’s May/Macy’s
06.2005 - 06.2007
- Managed center-core producing $14 million in a $40 million store
- Trained, coached and developed employees including department leads
- Exceeded sales events in ladies suits by starting and maintaining a guest logbook, creating employee sales goals and contests earning bonuses and free suits
- Planned and executed seasonal apparel floor sets
- Certified intimate/sleepwear employees in bra-fitting and held customer events
- Helped transition business and merchandise while remaining open to the public.
C/S and A/A Area Supervisor
Kohl’s
01.2002 - 05.2005
- Held a key carrier position responsible for opening/closing duties, MOD daily, managed the customer service desk and cashiers
- Promoted to manage the misses dept., juniors dept., handbags/accessories, jewelry counter/beauty and intimates
- Coached and developed employees on customer service standards, responsible for money balancing, conducted all training seminars, scheduled to meet business trends, oversaw and assisted in the freight process, partnered with loss prevention and operations manager to control shrink, maintained visual standards and signing accuracy
- Played a huge role in recruiting, staffing and training for the grand opening of this $16 million store.
Skills
- Report Generation
- Project Management
- Talent Recruitment
- Store Merchandising
- Employee Training
- Retail Inventory Management
- Customer Service Management
- Loss Prevention
- Operations Management
- Team Development
- Work Planning and Prioritization
- Leadership Development
- Culture development
Timeline
Store Manager
Burlington
07.2019 - Current
Department Manager/Store Manager
H&M
08.2013 - 03.2019
Supervisor
Ross
06.2012 - 08.2013
Pink and Beauty Category Manager
Victoria’s Secret
10.2011 - 04.2012
Gift Shop Manager
Cracker Barrel Old Country Store
12.2007 - 10.2011
Store Manager
Deb Shops Inc.
08.2007 - 12.2007
Store Director
Hollywood Video
06.2007 - 08.2007
General Sales Manager
Robinson’s May/Macy’s
06.2005 - 06.2007
C/S and A/A Area Supervisor
Kohl’s
01.2002 - 05.2005