Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Jennifer Riddle

Pikeville,NC

Summary

Human Capital Management & Operations Specialist:

Extensive training and experience in the performance, supervision, and management of a wide variety of administrative duties, procurement, human capital management, project support, workflow activities, communications. Meticulous and hardworking professional with advanced understanding of successful employee relations strategies. Dedicated to reinforcing company policies for handling performance and behavioral issues. Good research, dispute resolution and solution development skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

SAP SuccessFactors Consultant

AspireHR
Dallas, TX
09.2021 - Current
  • Trained in the core configuration of SAP SuccessFactors Learning Implementation Project, SAP Employee Central Implementation, and Cloud Platform Integrations Implementations
  • Coordinated activities including problem identification, resolution, performance, and improvement of business processes within HRIS systems
  • Became comfortable with ambiguity, different technologies, and computer-based applications
  • Studied fundamental knowledge of SAP SuccessFactors HCM Cloud Suite platform
  • Coordinated on 4+ project implementations identifying risks, analyzing current issues, developing a plan of action for improvement, and implementing changes
  • Strong understanding of SuccessFactors Administration and Employee Central including Foundation Objects, Picklists, MDF (Generic) Objects, Workflows, and Propagation
  • Displayed effective interpersonal and organizational skills, and written and verbal communication techniques while collaborating across teams to address client needs
  • Gained industry experience with HRIS systems, databases, data workbooks, and working with international organizations
  • Worked extensively in Microsoft Suite, Excel, SharePoint, and Smart Suite creating documents such as templates, reports, project plans, and dashboards
  • Learned essential Human Resource skills including onboarding and offboarding, recruiting management techniques and applications, employee relations skills, and understanding of the full lifecycle of employee.

Operations Administrator III

Bank of America-Merrill Lynch
Raleigh, NC
08.2018 - 11.2021
  • Maintained computer and phone records for more than 200 personnel for all Merrill Lynch offices in Eastern North Carolina.
  • Efficiently managed all operations needs for the front office of the Wealth Management division including full responsibility for procurement of supplies, technology requests and fixes, security access, and the badging system for all personnel visiting or working within Raleigh Main Office
  • Consistently used advanced communication techniques, problem-solving skills, and conflict resolution to collaborate with clients, advising teams, directors, and various teams across Merrill Lynch offices
  • Worked closely with executive leadership and director of the East Carolina Market offices to provide support with projects, employee relations, scheduling meetings and utilizing conference booking systems, training and onboarding of new personnel and interns, and distributing and processing all checks, cash and other monetary transactions between clients and advisors
  • Successfully created and led new Operations Training program training 7 new personnel in Operations role as backup personnel during the Covid-19 pandemic
  • Thoroughly managed all administrative requirements for the office, including personnel records,
  • Used technical skills to troubleshoot various devices including phones, printers, and computers throughout the office assisting with new peripheral equipment where needed and creating and assisting IT personnel with service requests.

Administrative Assistant IV

NC Department Of Transportation
Raleigh, NC
02.2018 - 08.2018
  • Became most productive associate within one month of hire demonstrating the ability to create and correct more than 10,000 police officer crash report records and assist NC Department of Transportation insurance personnel with insurance cases
  • Led teams in new training techniques on Crash Report systems, meetings, and various human resource functions for 12 office personnel including training opportunities, coordinating weekly team meetings and acting as witness for employee relations issues within the office
  • Paid great attention to detail and demonstrated the ability to manage multiple priorities and prioritize shifting demands
  • Showed strong drive to learn by gaining advanced certification in Microsoft Excel within 3 months of hire- certified in all Levels I-III.

911 Telecommunicator

Wilson County
Wilson, NC
03.2017 - 08.2017
  • Operated emergency communications systems including multi-line 911 telephone system and computer aided dispatch system in the Emergency Communications Center to receive and transmit messages for County law enforcement department, municipal police departments, volunteer and municipal fire departments, animal enforcement, rescue squads, emergency medical services
  • Provided post-dispatch and pre-arrival instructions for over 600 medical calls for service as defined by the County adopted emergency medical dispatch protocols; provided post-dispatch and pre-arrival instructions for fire calls for service as defined by the County adopted emergency fire dispatch protocols
  • Learned advanced communication, de-escalation, independent judgment, and team-work skills within an intense, fast-paced, critical field
  • Became a certified Telecommunicator, obtaining 7 certifications total, within 5 months of hire
  • Maintained tangible computer records and logs of all calls and services requested with response times; maintained knowledge of locations and activities of various emergency response personnel; prepared activity logs and reports, including wrecker logs, NCIC logs, center checks log, briefing reports, bi-weekly trainee work summaries.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments

Contact Support Associate

Truist Financial
Wilson, North Carolina
05.2016 - 02.2017
  • Resolved more than 8,000 customer concerns and complaints by identifying and addressing client needs through the BB&T Customer Contact Portal within 6 months of hire
  • Displayed passion for identifying and resolving customer concerns and assisted in follow-ups with clients leading to award in Customer Service Excellence
  • Demonstrated ability to lead through training program with 6 junior personnel on new telephone system for BB&T Clients
  • Handled various administrative assignments for more than 20 personnel including scheduling of department meetings.

Military Police Officer 3rd Class

U.S. Navy Active Duty
Pearl Harbor, HI
09.2010 - 03.2015
  • Displayed high levels of integrity and discretion, strong analytical skills, and success in managing engagements, and unanticipated issues
  • Learned and utilized community relations techniques, crime prevention training, arrest techniques, and patrol procedures, gathered preliminary investigation data and took appropriate action at crime scenes to maintain order and evidence
  • Wrote detailed accident, arrest, and incident reports and properly tagged and submitted evidence
  • Created and maintained employee data files for police unit of more than 250 personnel which included new personnel, training needs and assignments, offboarding to new duty stations or retirements, conferral of awards and ensuring the accuracy of personal data
  • Handled and resolved more than 200 military police cases for crimes committed on a military installation
  • Led various teams in training exercises and police officer qualification courses and displayed unique teamwork and communications skills while motivating junior personnel.

Education

Master of Arts - Human Resource Management

American Public University
Virtual
2023

Bachelor of Arts - Criminal Justice Conferred

American Public University
Virtual
2018

Skills

  • MS Office Suite (Word, PowerPoint, Excel, Access, Outlook, OneNote, Teams)
  • Google Docs, Google Meet, Google Slides,
  • Other: Ariba, SAP, Salesforce, SharePoint, Smartsheet, Zoom Meetings, DocuSign, Calendars, Scheduling
  • Coding: XML, XSLT, HTML, CSS
  • Confidential Records Management
  • Processing Personnel Records Compilation
  • Employee Data Record Keeping
  • Company Policies and Procedures Training
  • HR Policies
  • Office Supplies and Inventory

Certification

  • SAP Certified Application Associate- Employee Central 03/2022
  • SAP Certified Application Associate- Learning Management Systems - 10/2021
  • Microsoft Excel Level I, II, III - 05/2018
  • Google IT Support Fundamentals - 06/2020

Timeline

SAP SuccessFactors Consultant

AspireHR
09.2021 - Current

Operations Administrator III

Bank of America-Merrill Lynch
08.2018 - 11.2021

Administrative Assistant IV

NC Department Of Transportation
02.2018 - 08.2018

911 Telecommunicator

Wilson County
03.2017 - 08.2017

Contact Support Associate

Truist Financial
05.2016 - 02.2017

Military Police Officer 3rd Class

U.S. Navy Active Duty
09.2010 - 03.2015

Master of Arts - Human Resource Management

American Public University

Bachelor of Arts - Criminal Justice Conferred

American Public University

Similar Profiles

CREATE PROFILE
Jennifer Riddle