Jennifer Riddle
Sparrows Point,MD
Summary
Proven track record of enhancing office efficiency and patient care at National Spine & Pain, leveraging skills in Microsoft Excel and prioritization. Expert in streamlining administrative operations and improving customer experiences, demonstrated by significantly improving patient scheduling processes. Skilled in medical terminology and fostering professional relationships, ensuring high levels of confidentiality and service. Organized Administrative Assistant with experience in managing high-priority tasks, administrative coordination, and office management. Strengths include strong communication skills, problem-solving ability and knowledge of multiple software platforms. Demonstrated ability to create efficient systems leading to improved overall productivity. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
10
10
years of professional experience
Work History
Adminstrative Assistant
Carroll Motor Fuels
Curtis Bay , MD
10.2022 - Current
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Answered questions from customers regarding products and services offered by the company.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Medical Assistant
National Spine & Pain
Glen Burnie , MD
01.2021 - 12.2022
- Handled general office duties to support administrative staff during peak hours.
- Cleaned and maintained medical equipment following procedures and standards.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
- Changed dressings on wounds to prevent infection and check for healing.
Receptionist
State Farm
Parkville, MD
08.2022 - 10.2022
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated and recorded customer or client information to maintain accounts.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
Customer Service Representative
Lifetouch/ Shutterfly
Glen Burnie, MD
04.2022 - 08.2022
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Contacted customers about potential service upgrades, new services and account changes.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Surgical Assistant
SGA Surgical Center
Annapolis, MD
02.2022 - 04.2022
- Organized instruments and supplies to optimize surgical team efficiency.
- Analyzed patient chart data and identification to verify accurate information.
- Transported patients to recovery area after completion of surgery.
- Monitored patient vital signs and reported changes to the medical team as necessary.
- Maintained sterile environment in the operating room during surgical procedures.
- Obeyed established surgical techniques and procedures during operations.
Medical Assistant
Baltimore Medical Systems
Baltimore, MD
03.2015 - 12.2020
- Handled general office duties to support administrative staff during peak hours.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Changed dressings on wounds to prevent infection and check for healing.
- Administered medications under physician's supervision.
- Collected samples from patients for laboratory testing purposes.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted back office patient processes to reduce office wait times.
Education
Medical Assistant Certificate -
Fortis Institute
Towson, MD04-2014
High School Diploma -
Eastern Vocational Technical High
Essex, MD06-1992
Skills
- Meeting planning
- Scheduling
- Filing
- Mail handling
- Microsoft Excel
- Purchase orders organization
- Microsoft
- Patient scheduling
- Professional and mature
- Prioritization
- Vendor management
- Administrative operations
- Multi-line telephone systems
- Attendance record management
- Medical terminology
- Excel spreadsheets
- Medical billing
Timeline
Adminstrative Assistant
Carroll Motor Fuels
10.2022 - Current
Receptionist
State Farm
08.2022 - 10.2022
Customer Service Representative
Lifetouch/ Shutterfly
04.2022 - 08.2022
Surgical Assistant
SGA Surgical Center
02.2022 - 04.2022
Medical Assistant
National Spine & Pain
01.2021 - 12.2022
Medical Assistant
Baltimore Medical Systems
03.2015 - 12.2020
Medical Assistant Certificate -
Fortis Institute
High School Diploma -
Eastern Vocational Technical High
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