Jennifer Rider

Work History

Guidant Global

10.2024 - Current

Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Conduent Call Center

11.2021 - 06.2022

Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Documented and detailed calls and complaints using call center's CRM database.
Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.

Advantage Resourcing

09.2020 - 10.2021

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Answered phone promptly and directed incoming calls to correct offices.
Resolved customer problems and complaints.
Scheduled, coordinated and confirmed appointments and meetings.
Enhanced customer satisfaction by providing efficient and professional front desk services.

QC Supply

01.2018 - 06.2019

Prepared and mailed invoices to customers, processed payments, and documented account updates.
Submitted cash and check deposits and generated cash receipts to record money received.
Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.