Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Hi, I’m
Jennifer Rider
Carmichael,CA
Summary
Overview
12
years of professional experience
1
Certification
Work History
Clarke & Rush, Sacramento, CA
Call Center Customer Service Representative
05.2023 - Current
Job overview
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Updated customer accounts, addresses and contact information within call management databases.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Seized opportunities to upsell products, maximizing revenue.
- Built sustainable relationships and engaged customers by going extra mile.
- Updated databases with new and modified customer data.
- Contacted customers about potential service upgrades, new [Type] services and account changes.
The Sanctuary Dispensary , Sacramento, NM
Inventory Manager
05.2019 - 05.2023
Job overview
- Tracked, organized and counted clinic stock and supplies.
- Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
- Implemented policy changes and communicated information and procedures through organizational staff meetings.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Reviewed inventory stocking levels and helped coordinated return or transfer of excess inventory.
- Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.
- Monitored inventories on computer to generate accurate reports.
- Executed scheduled inventory cycle counts and made necessary adjustments to virtual inventory records.
- Trained and developed staff on proper receiving, processing and stocking procedures.
- Organized and cleaned backroom and equipment to improve operations.
- Led team of inventory employees to receive and record new stock.
- Coached employees on inventory management activities, identifying quality candidates for advancement opportunities.
- Handled ad resolved escalated situations related to inbound and outbound deliveries.
- Followed operational guidelines to properly unload and stock merchandise.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Consistently met company and department objectives within budget and time constraints.
- Handled departmental scheduling to maintain proper staffing for shifts.
Smashburger, Elk Grove, CA
General Manager
02.2016 - 02.2019
Job overview
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
KFC Restaurant, Folsom, CA
General Manager
08.2011 - 06.2015
Job overview
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Supervised employees through planning, assignments and direction.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
American River College Sacramento, CA
High School Diploma
08.2013
University Overview
Del Campo High School Fair Oaks, CA
High School Diploma
03.2013
University Overview
Skills
- Customer Needs Assessment
- CallSelect
- Customer Inquiries
- Call Management
- Training and Development
- Customer Support
- Customer Satisfaction
- Customer Service
- Call Center Operations
- Complaint Resolution
- Membership Renewals
- Time Management
- Staff Management
- Staff Development
- Team Leadership
- Complex Problem-Solving
- Performance Evaluations
Accomplishments
Accomplishments
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Consistently maintained high customer satisfaction ratings.
- Led team to achieve goals, earning recognition from upper management and financial reward.
- Promoted from Lead to Inventory Manager, in less than 12-months.
Certification
- ServSafe
- Certified Restaurant Management- KFC - 2015
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Call Center Customer Service Representative
Clarke & Rush
05.2023 - Current
Inventory Manager
The Sanctuary Dispensary
05.2019 - 05.2023
General Manager
Smashburger
02.2016 - 02.2019
General Manager
KFC Restaurant
08.2011 - 06.2015
American River College
High School Diploma
Del Campo High School
High School Diploma
- ServSafe
- Certified Restaurant Management- KFC - 2015
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