Jennifer Ridgway
Summary
Compassionate nursing professional with extensive experience in direct patient care, triage, and care coordination within high-pressure environments. Demonstrated ability to manage challenging patients and stressful situations while maintaining strong relationships through effective communication and customer service. Committed to interdisciplinary collaboration, optimizing patient care, and upholding quality standards. Highly adaptable with excellent time management and conflict resolution skills, proficient in various electronic charting systems, excelling in both team settings and independent roles.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Interventional Radiology Nurse
University of Chicago Medical Center
06.2025 - Current
- Conducted thorough patient assessments, proactively identifying and addressing potential issues.
- Educated patients on health conditions and recommended techniques for improvement.
- Fostered a compassionate environment through active listening and effective communication.
- Assisted physicians during complex radiological interventions and treatments.
Utilization and Case Management Lead / Critical Care Nurse
Pinnacle Hospital
Crown Point, IN
03.2021 - 12.2024
- Conducted dual case management and utilization management alongside direct patient ICU care.
- Coordinated medical case management with patients, physicians, and healthcare providers.
- Utilized advanced clinical knowledge to enhance staff engagement in planning and decision-making.
- Served as an expert in clinical practice relevant to assigned responsibilities.
- Evaluated current practices systematically to formulate outcomes for patient groups.
- Assessed organizational processes within area of expertise to drive improvements.
Infection Preventionist
Hines VA Medical Center
Hines, IL
10.2023 - 07.2024
- Collected, analyzed, and interpreted health data to track infection trends and inform interventions.
- Established evidence-based infection prevention practices and ensured collaboration among healthcare teams.
- Surveilled ongoing infections to verify data collection accuracy and evaluate control measures.
- Conducted root cause analysis of hospital-onset and healthcare-acquired infections for evaluation purposes.
Critical Care Nurse / Case Management
Advocate Health
Oak Lawn, IL
02.2018 - 03.2022
- Led nursing team in charge nurse capacity, ensuring optimal patient care during recovery phases.
- Anticipated and recognized critical changes in patient conditions within cardiothoracic postoperative recovery.
- Conducted ongoing assessments and implemented timely interventions in a level 1 trauma center.
- Adapted care plans proactively, mobilizing resources and collaborating with health care professionals.
- Functioned as clinical practice expert, enhancing the effectiveness of assigned roles and responsibilities.
Critical Care / Cath Lab Nurse
Franciscan Health/Community Healthcare
Munster, IN
01.2006 - 02.2018
- Formulated inventory system for high-value supplies and medical equipment, ensuring accuracy of catheterization supplies.
- Educated hospital staff on new equipment and procedures to enhance operational readiness.
- Delivered age-appropriate medical care for adult, adolescent, and geriatric ICU patients.
- Supported physicians and patients during introduction of medical devices and vascular closure techniques.
- Administered nursing care to cardiovascular patients in diagnostic, therapeutic, or emergency settings.
Education
Master of Science - Nursing
Grand Canyon University
Phoenix, AZ05.2018
Bachelor of Science - Nursing
Indiana University Northwest
Gary, IN06.2010
Skills
- Advanced cardiac life support certification
- Advanced pediatric life support certification
- BLS training for healthcare providers certification
- Multiple EHR system expertise
- Strong analytical skills in data evaluation
- Clear verbal and written communication
- Supervisory skills in nursing
- Advanced critical care nursing skills
- Expert in procedural nursing
- Experienced ER nursing professional
Affiliations
- American Nurses Association
- American Association of Critical – Care Nurses
- Association for Professionals in Infection Control
Certification
- Indiana Registered Nurse – CLC Compact, 28190400C, 06/10
- Illinois Registered Nurse, 041459738, 07/13
Languages
- English, Native language
- Spanish, Novice speaker, Intermediate listener, and reader
- French, Intermediate speaker, Intermediate listener, Advanced reader, and writer
References
References available upon request.
Timeline
Interventional Radiology Nurse
University of Chicago Medical Center
06.2025 - Current
Infection Preventionist
Hines VA Medical Center
10.2023 - 07.2024
Utilization and Case Management Lead / Critical Care Nurse
Pinnacle Hospital
03.2021 - 12.2024
Critical Care Nurse / Case Management
Advocate Health
02.2018 - 03.2022
Critical Care / Cath Lab Nurse
Franciscan Health/Community Healthcare
01.2006 - 02.2018
Master of Science - Nursing
Grand Canyon University
Bachelor of Science - Nursing
Indiana University Northwest