Jennifer Ridley
Dalton,Georgia
Summary
Motivated Server or Customer service Representative with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Dependable and enjoys the opportunity to meet new people everyday.
Makes every guest a priority.
Overview
1
1
year of professional experience
Work History
Server
Outback Steakhouse
Dalton, GA
06.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
- Asked customers for feedback, solved problems, provided additional items throughout meal.
General Laborer
Mohawk
Dalton, GA
05.2022 - 05.2022
- Loaded, unloaded and moved material to and from storage and production areas.
- Assisted team members with tasks that require group effort.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Notified supervisors of defective equipment or material.
Assembly Line Worker/Quality Control Inspector
Marketing Alliance Inc.
04.2018 - 09.2018
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Boxed, labeled and transported items to support assembly operations.
- Assisted quality assurance by inspecting items and removing defective parts.
Team Member
SUBWAY®Restaurants
Adairsville, United States
01.2014 - 03.2014
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Server/Hostess
Cracker Barrel
Adairsville, United States
05.2013 - 11.2013
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered customer questions about hours, seating and menu information.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Education
Diploma - Medical Billing & Coding
Georgia Northwestern Technical College
Rome, GA05.2025
High School Diploma -
Adairsville High School
Adairsville, GA05.2013
Skills
- Covid Symptom Screening
- Warm and Friendly
- Food and Beverage Service
- High-Volume Dining
- Conflict and Complaint Resolution
- Customer Service and Rapport
- PPE Guideline Compliance
- Order Accuracy and Delivery
- Specials Promotion and Upselling
- Guest Satisfaction
- Excellent Customer Service
- Learns New task quickly
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server
Outback Steakhouse
06.2022 - Current
General Laborer
Mohawk
05.2022 - 05.2022
Assembly Line Worker/Quality Control Inspector
Marketing Alliance Inc.
04.2018 - 09.2018
Team Member
SUBWAY®Restaurants
01.2014 - 03.2014
Server/Hostess
Cracker Barrel
05.2013 - 11.2013
Diploma - Medical Billing & Coding
Georgia Northwestern Technical College
High School Diploma -
Adairsville High School
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